Concessions Coordinator

Legends Global•New Orleans, LA

4d•Onsite

About The Position

The Concessions Staffing Coordinator & Administrator is responsible for coordinating all staffing and administrative functions for stadium concessions operations. This position ensures that concession locations are adequately staffed for all events through effective scheduling, recruitment support, onboarding coordination, attendance tracking, and workforce communication.

Requirements

Experience with Collective Bargaining Agreement (CBA) interpretation and application.
Proficiency in creating and managing employee schedules.
Experience in recruitment support and onboarding coordination.
Ability to track attendance, tardiness, and labor metrics.
Experience with payroll processing and time edits.
Strong administrative and organizational skills.
Excellent communication and interpersonal skills.
Ability to work effectively during events and handle last-minute adjustments.

Nice To Haves

Experience in stadium concessions operations.
Familiarity with employee tip record management.
Knowledge of event attendance projection analysis.

Responsibilities

Develop and manage staffing schedules for all concession locations.
Create and maintain employee schedules in accordance with the Collective Bargaining Agreement (CBA), seniority, availability, and operational needs.
Prepare staffing rosters, deployment sheets, sign-in sheets, labor reports, and other event documentation.
Record and track call-offs, late arrivals, no-call/no-shows, and staffing changes.
Verify employee attendance by conducting location (bed) checks and reconciling staffing assignments.
Print and distribute staffing reports, attendance reports, labor reports, and other operational documentation.
Assign employees to work locations and update staffing assignments as operational needs change.
Coordinate staffing levels based on event attendance projections and operational needs.
Maintain staffing rosters and employee availability records.
Coordinate last-minute staffing adjustments and fill open shifts as needed.
Assist with recruiting concession team members and seasonal employees.
Schedule interviews and hiring events.
Coordinate onboarding activities for new hires.
Monitor completion of required training and certifications.
Maintain employee records and staffing databases.
Track attendance, tardiness, and labor metrics.
Enter, reconcile, and maintain employee tip records for all applicable departments.
Monitor scheduled versus actual labor and communicated variances to department leadership.
Process payroll time edits and ensures employee time records are accurate.
Assist with payroll verification and reporting.
Generate staffing reports for management review.
Serve as the staffing contact during events.
Coordinate employee check-in and check-out procedures.
Assist managers in resolving staffing challenges.