Concession Cashier

The Florida Panthers•Sunrise, FL

17h•Onsite

About The Position

The Concessions Cashier is responsible for delivering an exceptional guest experience through the accurate, efficient, and courteous processing of food and beverage orders at concession stands and portable outlets throughout Amerant Bank Arena. This role requires a high degree of professionalism, attention to detail, and the ability to perform consistently in a fast-paced, high-volume environment. Reporting to the Concessions Supervisor, this is a part-time, event-based position within the Food and Beverage Department. Scheduled hours vary in accordance with the arena event calendar.

Requirements

Must be a minimum of 18 years of age
Demonstrated proficiency or ability to quickly learn point-of-sale (POS) systems in a fast-paced setting
Highly organized and detail-oriented, with the ability to manage multiple tasks simultaneously while maintaining accuracy and consistency
Strong interpersonal and communication skills, with the ability to build and maintain productive working relationships with team members, supervisors, and guests
Positive, team-oriented attitude with a genuine commitment to guest satisfaction and departmental excellence
Strong work ethic and eagerness to learn and develop professionally within the organization
Reliable, punctual, and accountable in consistently meeting the demands of an event-driven schedule
Schedule flexibility to work nights, weekends, and holidays
Ability to stand and walk for extended periods on hard arena surfaces throughout each event
Ability to safely lift, carry, push, and pull items weighing up to 50 lbs., including product cases, ice bags, and supply crates
Frequent bending, stooping, and reaching required during setup, stocking, and breakdown activities
Ability to navigate stairs and traverse large arena concourses independently and efficiently
Must be able to work in an environment where the noise level is generally high, crowd traffic is heavy, ambient temperatures are variable — usually cold, with occasional warm or humid conditions during summer events — and lights are bright or dark with occasional exposure to flashing lights and pyrotechnics
Valid responsible alcohol service certification (TIPS or ServSafe Alcohol) — required prior to first event
Food handler certification — required prior to first event

Nice To Haves

Prior customer service or cashier experience in a hospitality or high-volume retail environment preferred

Responsibilities

Welcome all guests in a warm, professional, and hospitable manner, creating a positive and memorable experience at every interaction
Process food and beverage orders accurately and efficiently using the designated point-of-sale (POS) system, maintaining speed of service standards during high-volume periods
Expedite guest food orders promptly at concession stands and portable outlets, ensuring timely delivery in alignment with guest expectations
Maintain comprehensive knowledge of all menu items, including ingredients, preparation methods, and applicable allergen information, to respond confidently to guest inquiries
Assist guests with navigating the arena as needed, demonstrating thorough familiarity with the venue layout
Assist with pre-event setup, including stocking product, organizing supply areas, and preparing stand and prep stations for service
Complete all station breakdown and closing responsibilities in a thorough and timely manner at the conclusion of each event
Maintain cleanliness, organization, and sanitation standards within the concession stand throughout the duration of each event
Practice proper product control, inventory management, and careful handling of all equipment to minimize waste and prevent loss
Collaborate with fellow team members to uphold food and beverage quality and presentation standards at all times
Assist with food preparation tasks as directed by the Concessions Supervisor or management
Adhere to all applicable Health Department food safety and sanitation regulations throughout each event
Execute responsible alcohol service practices in strict compliance with Florida law and organizational policy
Support other Food & Beverage departments as operationally needed
Perform additional duties as assigned by supervisors or management in support of event-day operations