Concession Stand Attendant

New England Sports Hub•Somersworth, NH

1d•Onsite

About The Position

The Concession Stand Attendant provides customer service, prepares and serves food and beverages, processes orders and payments, and maintains a clean and organized concession stand. The role supports a positive guest experience at events and requires attention to detail, the ability to work efficiently in a fast-paced environment, and strong customer service skills. The position has no direct reports and is classified as non-exempt. The attendant works on-site and follows food safety, sanitation, health, and safety requirements. Responsibilities also include keeping the concession area safe and orderly, working cooperatively with the team, and assisting with other food and beverage duties as needed.

Requirements

High school diploma or equivalent preferred, but not required.
Previous experience in food service, retail, or customer service preferred, but not required.
Experience in a high-volume, fast-paced environment is an advantage.
Strong customer service and communication skills.
Ability to multitask and work efficiently under pressure.
Ability to work as part of a team and follow directions from supervisors.
Basic math skills, especially for handling cash and processing transactions.
Ability to stand for extended periods and move throughout the venue, including kitchens, dining areas, and storage facilities.
Ability to lift and carry items weighing up to 50 pounds.
Frequent bending, stooping, and reaching to access storage areas and inventory.

Nice To Haves

Knowledge of food safety standards and sanitation practices.
Previous experience in food service, retail, or customer service.
Experience working in a high-volume, fast-paced environment.

Responsibilities

Greet customers, assist with orders, answer questions about menu items and dietary needs, and provide prompt, professional service.
Handle customer complaints or issues professionally and report them to a supervisor when necessary.
Upsell products and promote specials or new menu items.
Prepare and serve food and beverages according to recipes and food safety standards, ensuring items are made to order and served at the correct temperature.
Operate concession equipment, including hot dog rollers, popcorn machines, soda fountains, grills, and fryers.
Restock condiments, napkins, straws, and other service items; assemble snack combos, pre-packaged meals, and drink cups accurately.
Process cash, credit, and debit payments; give accurate change; keep the register area organized; securely handle money; close out cash drawers; and report discrepancies.
Clean and organize the stand, wipe down surfaces, restock supplies, clean equipment and utensils, and dispose of trash and waste properly.
Follow health, safety, food handling, sanitation, and hygiene regulations; wear required uniforms and safety equipment; and keep the concession area free of hazards.
Follow company policies regarding alcohol sales, if applicable, including checking identification for age verification.
Cooperate with other attendants, supervisors, and kitchen staff; assist with food preparation, dishwashing, or stock deliveries as needed; communicate issues and supply shortages to a supervisor.