Concession Manager - Peak New York

Tao Group Hospitality•New York, NY

1d•$65,000 - $70,000•Onsite

About The Position

The Concessions Manager is responsible for the efficient, professional, and profitable operation of all concession and beverage outlets within the venue. The Concessions Manager oversees daily operations, staffing, guest service, inventory controls, revenue generation, and compliance with all company policies and procedures. This position is responsible for ensuring operational excellence, maintaining quality standards, driving sales performance, and creating a positive work environment for all team members while delivering an exceptional guest experience.

Requirements

Associate’s degree (A.A.) or greater in Hospitality Management, Business Management, Culinary Management, or related field preferred.
Degree requirement may be substituted with three or more years of experience in Concessions Management, Food & Beverage Management, Hospitality Operations, or a related position.
Experience managing high-volume food and beverage operations preferred.
Strong knowledge of inventory management, labor controls, guest service standards, and operational procedures.
Solid working knowledge of Microsoft Office, POS systems, inventory systems, scheduling software, and timekeeping platforms.
Nationally recognized food service sanitation certification preferred.
Nationally recognized alcohol service certification preferred.
Must be 21 years of age or older.
Ability to write, read, and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for Team Members, management, and guests to read
Must be able to stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 75 lbs. with or without assistance
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required Exposure to cleaning materials
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Nice To Haves

Associate’s degree (A.A.) or greater in Hospitality Management, Business Management, Culinary Management, or related field
Nationally recognized food service sanitation certification
Nationally recognized alcohol service certification

Responsibilities

Manage the day-to-day operations of all concession and beverage outlets
Drive revenue performance and maximize sales opportunities through product offerings, promotions, and upselling initiatives
Maintain high standards of guest service and ensure timely response to guest needs
Ensure all concession locations are prepared, stocked, and operational prior to opening
Monitor staffing levels and schedule team members appropriately based on business volume and forecasting
Ensure concession and beverage displays are maintained, fully stocked, and aligned with promotional campaigns
Monitor product quality and presentation to ensure company standards are consistently met.
Collaborate with venue leadership, marketing, events, and beverage teams to execute activations, promotions, and special events
Assist in implementing operational improvements to enhance efficiency and guest satisfaction.
Ensure all team members are properly trained and adhere to company policies, service standards, and operating procedures
Supervise, coach, counsel, and develop team members to maximize performance and productivity
Participate in hiring, training, and disciplinary processes
Maintain all training materials, SOPs, and operational documentation
Ensure compliance with all health, safety, sanitation, food handling, and alcohol service regulations
Report any safety concerns, accidents, incidents, or compliance issues immediately to venue leadership
Maintain working knowledge of all concession locations, equipment, emergency procedures, and facility access points
Be fully versed in all POS systems, operational software, inventory systems, and communication platforms utilized by the operation
Ensure menus, signage, and promotional materials are accurate, current, and maintained in excellent condition
Monitor labor costs and operational expenses to support financial goals and profitability
Complete daily operational reports, inventory records, labor tracking, and other administrative responsibilities accurately and timely
Ability to make sound business and operational decisions quickly in a fast-paced environment
Assist with additional projects and responsibilities as assigned