Concession Bartender | Part-Time | PPL Center

Oak View Group•Allentown, PA

1d•Onsite

About The Position

The Concession Bartender is responsible for the service of all beverages, both alcoholic and non-alcoholic. They must be personable, professional, and able to work in an ever-changing, fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need. This role pays an hourly wage of $10.00 - $11.00 and is tip eligible.

Requirements

Six (6) months or more experience bartending.
Previous cash handling experience preferred or willingness to learn to handle cash and learn to operate a cash register and corresponding system accurately.
Possess a valid food handling certificate and RAMP certification if required by state and federal regulations (or be willing to obtain one within a 60-day time frame from date of hire).
Excellent interpersonal and communication skills and a friendly, positive attitude with co-workers, management staff, volunteers, and guests.
Ability to work a flexible schedule, including nights, weekends, some holidays, and long hours.
Ability to prioritize tasks in a fast-paced environment.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Demonstrate the ability to meet the company standard for excellence in the areas of guest service, interaction with co-workers, and uniform standards.
Take pride in personal appearance; report to work in neat and clean clothing; maintain well-groomed hair and personal hygiene as established by company policy.
Responsible for greeting guests in a respectful and friendly manner that enhances the customers' experience in our facility.
Conduct the cash register sales by entering the orders and completing the transaction.
Follow the bar pre-shift notes and bar menus and provide service as described.
Serve alcoholic beverages following all proper procedures for serving alcoholic drinks, including state/federal/venue regulations pertaining to the distribution of alcohol.
Responsible to learn or have knowledge of various beer, wine varieties, and spirits available, and be able to learn to suggestively upsell products to guests.
Pour drinks responsibly in accordance with venue/company standards for serving size. (No free-pouring)
Check guests' IDs in accordance with state/federal/venue/company regulations to verify the minimum age requirement for the purchase of alcoholic beverages.
Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.
Listening and responding to any customer requests or concerns, and directing them to a supervisor or manager as necessary.
Bartenders are expected to de-escalate intoxicated guest situations.
If a guest becomes confrontational, belligerent, or uses extreme profanity, the bartender may contact management or security as required.
Contact a management member if unable to resolve or make a decision beyond the scope of standard decision-making.
Request additional product or restock product as required in a timely manner prior to running out.
Handle cash accurately. The concession bartender is responsible for the issued bank at their register.
Maintain a clean and sanitary workstation at all times, following all health code regulations, and ensure that the bar equipment is clean and well maintained.
Additional duties as assigned, such as setup and breakdown of bar equipment as required and assisting with organization of the cooler or as assigned by supervisors or management.
Show demonstrated ability to meet the company standard for excellent attendance.