Concert Assistant & Driver

The Cleveland Orchestra•Cleveland, OH

About The Position

The Concert Assistant & Driver provides driving services and backstage assistance for guest artists and guest conductors of The Cleveland Orchestra. Work depends on the Orchestra’s performance schedule: during weeks without Cleveland performances, hours range from 0 to 15 per week; during performance weeks, hours range from 15 to 40 per week. The Orchestra is not performing in Cleveland for approximately 14 weeks per year. Scheduled workdays may include gaps between assignments, and assignments have a guaranteed two-hour minimum. The role includes helping guest artists and conductors navigate backstage during rehearsals and concerts; preparing and maintaining their dressing rooms; communicating and assisting with their needs; and driving them and special guests to performances, rehearsals, appointments, dinners, airports, and other destinations. The position requires a flexible schedule, including evenings, weekends, and some holidays. The wage is $22 per hour.

Requirements

High school diploma or GED.
At least 2 years of limo experience.
Outstanding concierge service skills with guests.
Superior interpersonal and communication skills.
Superior organizational skills and attention to detail.
Ability to exercise independent, responsible judgment.
Ability to maintain a professional image and calm demeanor consistently.
Driving record acceptable to The Cleveland Orchestra and excellent defensive driving skills.
Above-average knowledge of efficient driving routes in the greater Cleveland area.
Ability to travel between Severance and Blossom Music Centers, Cleveland Airport, and other areas as required.
Ability to work a flexible schedule that includes evenings, weekends, and some holidays.

Responsibilities

Assist guest artists and guest conductors during rehearsals and concerts, ensuring they are familiar with backstage areas and onstage when required.
Prepare guest artists’ and conductors’ dressing rooms before arrival, including posting signs, replenishing towels and refreshments, and arranging cleaning with Hall Staff.
Relay guest needs to the Artistic Department, fulfill appropriate requests, and anticipate needs in advance.
Act as the first point of contact between house managers and guest artists or conductors, including handling patron requests to greet artists as needed.
Submit expense reports and supporting receipts promptly to the Manager, Artist Services for review.
Drive guest conductors, guest artists, and special guests safely and on time to concerts, rehearsals, appointments, dinners, airports, and other destinations.
Maintain communication with Artistic Operations staff and guests to coordinate and communicate changes to driving schedules.