Computerized Maintenance Management System - Program Specialist II

Anne Arundel County•Anne Arundel County, MD

1d•Hybrid

About The Position

This position works in the Department of Public Work's Utilities Bureau and its primary function is to ensure that the Computerized Maintenance Management System (CMMS) asset inventory, maintenance and quality assurance of historical records, workflow, equipment attributes and associated spare parts database are complete and current for Bureau assets, generate reports in supporting of asset management program activities and upper management for KPI. This position is also responsible for providing training and Division reporting, as well as interfacing with the VueWorks Administrator to assist with CMMS software issues. The incumbent will be required to perform field data collection, data entry and related activities for process plant equipment maintenance management to include mechanical, electrical and instrumentation associated with water and wastewater plants, pumping stations and facilities. This position is also responsible for training others in the use of the CMMS systems. Manage and analyze asset/work order data and reports to measure maintenance effectiveness. Interpret historical cost data, assist in cost trending, budgeting, condition analysis, contract procurement, and other related items. Audit data in the CMMS to verify that business processes are producing data of sufficient quality for management purposes. Build custom reports and queries from the CMMS database to serve as a management tool in making sound business decisions. Develop reports, dashboard queries and special queries to meet user requirements. Develop graphical Key Performance Indicators (KPI’s), metrics, and screen layouts as required. Support supervisors and managers in reporting capabilities and utilizing metrics in day-to-day operations. Coordinate the planning, design and establishment of data entry standards used in the CMMS by creating various policies and SOPs. Responsible for the implementation and enforcement of these data standards to ensure data normalization. Analyze the effectiveness and efficiency of existing systems and develop strategies for improvement Assist the Department with CMMS problem troubleshooting and problem resolution. Interface with the CMMS program vendors as required with testing of patches and upgrades. Recommend new projects and initiatives to improve the stability of the operation. Prioritize projects based on business impact. Effectively support, motivate, and utilize each team member on all project initiatives.

Requirements

Graduation from an accredited four-year college or university with major coursework in public or business administration or a related field.
Two (2) or more years of experience in program management.
Experience using CMMS software in a plant or facilities maintenance environment.
Knowledge of Water and Wastewater Treatment plant maintenance or facilities engineering principles and practices.
Knowledge of computer science principles and practices, including relational database systems, structured design and programming, data communications, quality assurance, information technology security, and knowledge-based systems.
Knowledge of micro, mini, and personal computer hardware and software and system setup/troubleshooting.
Knowledge of PC LAN system design and operation.
Knowledge of a variety of office automation systems.
Knowledge of the organization and operation of the business department to which assigned or the ability to rapidly acquire such knowledge.
Knowledge of Quality Assurance and Information Technology security principles and practices.
Knowledge of computerized maintenance management systems (e.g. VueWorks, Maximo, SAP), Web application developers (e.g. WebSphere), and JCL (Job Control Language).
Skill in migrating and implementing application software from development to production.
Skill in developing and maintaining operational documentation for production applications and processes.
Skill level in the use of spreadsheets, word processing, graphics, communications, database management systems, and integration of data between diverse systems.
Ability to use and interpret technical manuals and blueprints.
Ability to install IS components, install and test software.
Ability to understand and apply basic quality assurance and computer/network security practices and departmental Information Technology security policy and standards.
Ability to work with and provide assistance and training to non-technical staff (clerical, professional, managerial).
Ability to effectively communicate in verbal and written form.
Ability to work independently, and follow standard operating procedures and departmental policies and standards.
Ability to apply policies, standards, and procedures in the absence of information technology management.
Ability to work within the guidelines of confined space regulations, lockout/tagout, electrical safety, and other critical procedures.
Ability to enter wastewater wet wells, vaults, and climb ladders while utilizing personal protective equipment.

Nice To Haves

Five (5) or more years of experience in using CMMS software in a plant or facilities maintenance environment.
Four (4) or more years of hands-on experience in performing maintenance on process plant equipment/systems or facilities engineering.

Responsibilities

Ensure CMMS asset inventory, maintenance, and quality assurance of historical records, workflow, equipment attributes, and associated spare parts database are complete and current.
Generate reports supporting asset management program activities and upper management for KPI.
Provide training and Division reporting.
Interface with the VueWorks Administrator to assist with CMMS software issues.
Perform field data collection, data entry, and related activities for process plant equipment maintenance management (mechanical, electrical, instrumentation) for water/wastewater plants, pumping stations, and facilities.
Train others in the use of CMMS systems.
Manage and analyze asset/work order data and reports to measure maintenance effectiveness.
Interpret historical cost data, assist in cost trending, budgeting, condition analysis, contract procurement, and related items.
Audit data in the CMMS to verify data quality for management purposes.
Build custom reports and queries from the CMMS database.
Develop reports, dashboard queries, and special queries to meet user requirements.
Develop graphical Key Performance Indicators (KPI’s), metrics, and screen layouts.
Support supervisors and managers in reporting capabilities and utilizing metrics.
Coordinate the planning, design, and establishment of CMMS data entry standards by creating policies and SOPs.
Implement and enforce data standards to ensure data normalization.
Analyze the effectiveness and efficiency of existing systems and develop strategies for improvement.
Assist with CMMS problem troubleshooting and resolution.
Interface with CMMS program vendors for testing patches and upgrades.
Recommend new projects and initiatives to improve operational stability.
Prioritize projects based on business impact.
Support, motivate, and utilize team members on project initiatives.
Determine requirements for CMMS applications systems, sharing of files and equipment, and data communications.
Install, configure, upgrade, and troubleshoot hardware, software, data communications, and related problems.
Verify all software parameters for security and operational efficiency.
Test systems for integrity and performance.
Troubleshoot, diagnose, and resolve computer problems in network/telecommunications and stand-alone environments.
Provide technical support to other CMMS users and the DPW CMMS team.
Advise, train, and assist users on optimum CMMS system use and ensure adherence to policies and SOPs.
Perform plant site visits to inventory process equipment and verify nameplate data for CMMS database accuracy.
Operate, monitor, and manage mobile devices, peripheral devices, and data network equipment for CMMS users.
Monitor daily operations of VueWorks system terminals.
Schedule and conduct backups of large equipment and spare parts data files.
Maintain and manage existing equipment preventive maintenance guidelines and CMMS SOPs.
Diagnose and resolve computer and network system problems related to the CMMS.
Review, prepare, and migrate legacy and web system application systems and documentation.
Monitor and ensure the integrity and validity of all production environments.
Provide input regarding the development of CMMS divisional policies, standards, and procedures.
Track and monitor PC and CMMS software problems for timely resolution.
Assist end users with troubleshooting hardware, software, data entry, and data communications problems.
Provide user training and documentation for hardware and CMMS related applications.
Assist with the creation and maintenance of documentation for standard procedures and policies.
Set up peripheral equipment for the CMMS system.
Ensure system security consistent with county policies and procedures.