Computer Works Technician

Goodwill Industries of Houston•Houston, TX

11d

About The Position

The Computer Works Technician supports and maintains retail sales computer systems in Goodwill Houston’s Computer Works area. The role installs, diagnoses, repairs, maintains, and upgrades hardware and equipment; troubleshoots problems promptly and accurately; and helps ensure efficient, cost-effective operations and stewardship to maximize profitability and increase training opportunities. The technician also processes and displays merchandise and provides customer service. The position evaluates and refurbishes donated computers for resale, installs and configures operating systems to Computer Works standards, performs minor upgrades and equipment testing, and provides warranty maintenance and technical support. It also involves packaging, pricing, and stocking components and software, obtaining technical information online, maintaining a workstation, and performing other duties as directed by management. The work is physically demanding and fast-paced. It involves regular twisting, bending, squatting, kneeling, pushing, and pulling; standing for extended periods; and lifting up to 40 pounds, with occasional lifting or moving of items up to 100 pounds. The environment has moderate indoor noise and periodic exposure to outside temperatures.

Requirements

Ability to read, write, and communicate effectively in English to understand safety instructions, standard operating procedures, and workplace communications.
Reliable transportation.
Legally authorized to work in the United States without sponsorship for current or future employment.
Ability to lift up to 40 pounds and occasionally lift or move items up to 100 pounds.
Ability to stand for extended periods and regularly twist, bend, squat, kneel, push, and pull.
Demonstrate professionalism, good judgment, and a friendly, cooperative attitude.
Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.
Punctuality and a professional appearance.

Nice To Haves

High school diploma or equivalent.
Technology repair certification, such as A+ or equivalent.
Two years of experience.

Responsibilities

Evaluate donated computers and assess their value.
Refurbish computer equipment to restore it to like-new working condition or appearance for the sales floor.
Install operating systems on computers and configure them to Computer Works standards.
Perform minor upgrades as needed.
Troubleshoot, repair, maintain, install, and test computer equipment and peripherals.
Perform warranty maintenance on machines purchased from Computer Works.
Answer technical questions and provide customer support.
Maintain the workstation.
Access the internet to obtain technical and component information, including drivers and driver software.
Package, price, and stock components and software for the stores.
Support proper sorting of goods and salvage products and proper breakdown of PC equipment.
Ensure personal information is wiped from equipment and PCs use up-to-date software.
Maximize profitability in PC building.
Follow organizational policies, procedures, safety regulations, guiding principles, and applicable laws.
Maintain good housekeeping standards and keep walkways clear.
Perform other duties as directed by management to support evolving organizational needs.