Computer Works Manager

Goodwill Industries of Houston•Houston, TX

About The Position

The Computer Works Manager oversees the day-to-day operations of Goodwill Houston’s computer works area. The role is responsible for efficient, cost-effective operations through customer service, donated-goods processing, quality control, and maintaining a productive workforce. The manager evaluates donated computers, refurbishes and configures equipment for resale, performs minor upgrades and repairs, and handles warranty maintenance on machines purchased from Computer Works. The position manages and develops associates, drives productivity, maintains efficient operations, and oversees supplies and stewardship of donations and other organizational property. It also requires adherence to Goodwill Houston policies, procedures, safety requirements, and applicable laws. The role is physically demanding and fast-paced, with regular lifting and movement of items.

Requirements

At least two years of management experience.
Technology repair certification (A+ or better) and/or equivalent job experience.
Ability to read, write, and communicate effectively in English to understand safety instructions, standard operating procedures, and workplace communications.
Excellent computer skills, including proficiency in Microsoft Office.
Ability to work autonomously.
Strong organizational skills and ability to work well with others in a close office environment.
Must be legally authorized to work in the United States without current or future employment sponsorship.
Ability to lift up to 40 pounds and occasionally lift or move items up to 100 pounds.
Ability to stand for extended periods and regularly twist, bend, squat, kneel, push, and pull.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Experience in online store operations.
Experience in material handling.

Responsibilities

Manage all day-to-day operations and associates in the computer works area.
Evaluate donated computers to assess their value.
Refurbish computer equipment to restore it to like-new working condition or appearance and transfer it to stores for resale.
Install operating systems on computers and configure them to Computer Works standards.
Perform minor upgrades as needed before transferring machines to stores for resale.
Troubleshoot, repair, maintain, install, and test computer equipment and peripherals.
Perform warranty maintenance on machines purchased from Computer Works.
Drive associate productivity and ensure operations are lean and efficient.
Order and securely maintain supplies in accordance with the established budget and organizational policies and procedures.
Steward donations and other Goodwill Houston property and supplies.
Recruit and train Computer Works associates.
Supervise, evaluate, and develop associates in accordance with organizational policies, procedures, and job descriptions.
Perform other duties as directed by management to support organizational needs.
Demonstrate professionalism, good judgment, a friendly and cooperative attitude, adaptability, and effective collaboration.
Follow organizational policies, loss prevention and safety regulations, guiding principles, and applicable local, state, and federal laws.
Maintain punctuality, professional appearance, confidentiality, good housekeeping, and clear walkways.
Monitor sales against budget, individual average transaction performance, wage expenses, overtime hours, safety audit scores, and order fulfillment speed.