Computer User Support Specialist

Pequot Mfg.•Pequot Lakes, MN

1d•Onsite

About The Position

Provide technical support for all computer users within the company. Answer questions and resolve computer problems for employees on-site, by telephone or electronically. Provides support concerning the use of computer hardware, software, printing, document & data processing, electronic data storage, network security systems, electronic mail and telephone operating systems.

Requirements

High School Graduate or General Education Degree (GED): Required
Experience in general IT support, or related technical training is necessary.
Current IT student status in an accredited program is acceptable.
Proficient in all aspects of personal computer workstations and windows operating software and Microsoft programs including Outlook, Excel, Word, Power Point and Publisher.
Available to work "on-call" or additional hours, if needed during critical software or hardware upgrades.

Nice To Haves

Ability to wear Personal Protective Equipment (PPE) - Protective footwear & safety eyewear

Responsibilities

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Install and perform minor repairs to hardware, software, or peripheral equipment.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Assist with the installation of network wiring.
Assist with training users in the proper use of hardware and software programs.
Assist with recording keeping - hardware and software inventory.
Provide general IT support as directed by Supervisor, such as repair/replace equipment, cleaning equipment, refurbish computers, executing program updates.

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