Computer User Support Specialist – Endpoint & Mobility
About The Position
At Methodist Home for Children, your work supports more than systems; it supports young people across North Carolina building brighter futures. The organization is seeking a mid-career IT professional who thrives in a hands-on support role and is ready to take ownership of endpoint and mobile device environments in a mission-driven organization. In this role, you will provide frontline technical support while helping manage the endpoint and mobility ecosystem in a Microsoft-based environment, handling a mix of user support, device administration, and advanced troubleshooting.
Requirements
- Associate degree in a STEM field or High School Diploma with relevant IT certifications
- At least 2 years of IT support experience (beyond basic helpdesk preferred)
- Strong working knowledge of Windows OS and Microsoft 365
- Basic networking and troubleshooting skills
- Excellent communication skills with a customer-focused mindset
- Ability to work independently and know when to escalate issues
- Valid driver’s license and insurable driving record required
- Ability to lift/move IT equipment and travel occasionally
- Regular onsite attendance required
Nice To Haves
- Experience with endpoint management (Intune or similar) and/or MDM platforms preferred
- Familiarity with iOS, Android, and mobile carrier account administration is a plus
Responsibilities
- Respond to and resolve technical issues through Jira Service Management, ensuring timely and accurate documentation
- Troubleshoot hardware, software, printers, and basic network connectivity across desktops, laptops, and mobile devices
- Install, configure, and maintain operating systems, applications, and peripherals
- Manage user accounts, access, and basic identity tasks in line with IT policies
- Support endpoint lifecycle management using Microsoft Intune or similar tools
- Administer mobile devices and MDM platforms (e.g., Miradore), including carrier account management (Verizon)
- Conduct monthly audits of mobile devices and billing; coordinate with Finance as needed
- Perform advanced troubleshooting requiring administrative access while following security protocols
- Document solutions and contribute to knowledge base improvements
- Identify recurring issues and help improve processes and standardization
- Escalate complex or high-impact issues appropriately
- Provide user training, onboarding support, and basic security awareness guidance
Benefits
- Paid holidays, vacation, and sick leave
- Health, dental, and vision insurance
- 403(b) retirement plan with company match
- Company-paid $75K life insurance
- Access to counseling and support services
- Coastal Credit Union membership
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
