Journeyman Computer User Support Specialist - 304619

Delaware Nation Industries • Wright-Patterson Air Force Base, OH

2d • Onsite

About The Position

The Computer Help Desk Technician provides technical support to government customers, maintaining computer systems, printers, VoIP telephones, and manages IT asset inventory. This role requires strong customer service skills, technical aptitude, and experience with government inventory management. The Technician will troubleshoot hardware and software issues, provide user training, and ensure accurate IT asset tracking. Maintaining excellent customer relations and ensuring compliance with established procedures are integral functions of this role.

Requirements

• High School Diploma or equivalent.
• Security+ or equivalent DoD 8140 certification.
• 3+ years of experience in computer support or IT customer service.
• Experience with computer hardware, software, and printer maintenance.
• Experience with MS Office products, ticketing systems, and IT asset management software is essential.
• Attention to detail, accuracy, excellent listening skills, and effective communication.
• Technical proficiency in computer hardware, software, and networking.
• Ability to multi-task, prioritize, and work independently.
• Requires active Secret clearance from the U.S. Government depending on position.

Nice To Haves

• Experience with government IT asset management (ITAM) systems.
• A+ Certification or other relevant technical certifications.
• Experience supporting government customers.

Responsibilities

• Provide first-level end-user technical support, resolving issues efficiently and effectively.
• Install, configure, and troubleshoot a variety of computer hardware and software.
• Maintain printers and telephones.
• Establish network connectivity.
• Manage IT inventory assignments.
• Provide excellent customer service.
• Ensure accurate IT asset tracking.
• Maintain excellent customer relations.
• Ensure compliance with established procedures.

Benefits

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED