Health Promotion and Education - Computer Technician - Public Health

City of Abilene•Abilene, TX

About The Position

The Computer Technician maintains and supports the ATCPHD’s data network and technology infrastructure under the direction and supervision of the Director of Nursing. The position provides technical support for computer systems, software, peripheral devices, networks, and other technologies, and serves as the departmental super-user for the electronic health record (EHR) and other assigned Public Health software. The role supports EHR functionality, data integrity, user training, and reporting, working collaboratively with Public Health staff and leadership to support technology operations and departmental programs. The position exercises no supervision. The technician prepares, installs, configures, maintains, and troubleshoots computers, software, peripherals, and network equipment. The role administers EHR access and permissions, trains staff, reviews data and documentation, and generates reports. Network duties may include configuring networks and installing and managing switches, routers, firewalls, cabling, patch panels, and related hardware. The position also provides support to systems administrators and operates a city vehicle daily as needed to travel to City facilities.

Requirements

High school diploma or GED.
Valid Texas driver’s license, ability to obtain one within 90 days, or a military waiver.
One to three years of progressively responsible experience in computer technical support, IT operations, healthcare information systems, EHR support, or a closely related field is preferred.
Knowledge of basic computing and fundamental networking concepts.
Knowledge of Windows operating systems, mainstream client applications, productivity software, common utilities, computer hardware, repair techniques, EHR functions in public health, and standard user services including directory services.
Ability to provide individual and group training to employees with varying levels of technical knowledge.
Ability to communicate technical information and system requirements clearly to clinical, administrative, and leadership staff.
Ability to learn public health programs, clinical documentation requirements, and the technology systems supporting departmental operations.
Ability to collaborate with nursing staff, program managers, administrative personnel, and IT professionals to resolve technology issues.
Ability to identify EHR data patterns, trends, and discrepancies and communicate findings appropriately.
Ability to maintain confidentiality and use sound judgment when handling sensitive patient, employee, or organizational information.
Ability to prioritize competing support requests while maintaining continuity of essential public health services.
Ability to independently research and troubleshoot problems and recognize when escalation to administrators, vendors, or leadership is needed.
Ability to adapt to software updates, changes in healthcare documentation requirements, and evolving technology needs.
Ability to support quality improvement through reporting, data review, workflow evaluation, and technical assistance.
Ability to establish and maintain cooperative working relationships and contribute respectfully as a team member.
Must be able to withstand exposure to noise, vibration, cool temperatures, computer monitor screens, and electrical hazards, and use a mouse and keyboard.
The position has a medium overall physical demand: lifting up to 50 pounds and carrying up to 25 pounds. Listed typical workday tasks include standing, sitting, walking, lifting, carrying, kneeling, crouching, bending, twisting, balancing, and activities requiring fine dexterity, vision, hearing, and talking.

Nice To Haves

College-level coursework, technical training, or relevant experience in computer information systems, IT, computer science, health information technology, healthcare informatics, or a related field.
Associate degree or higher in IT, computer science, health information management, healthcare informatics, or a related field.
Relevant industry certifications, including CompTIA A+, Network+, or Security+, Microsoft technology or administration certifications, health information technology or EHR-related certifications, or vendor-specific EHR training or certifications.
Training or demonstrated knowledge in healthcare information privacy, data security, HIPAA requirements, and confidential information management.
Experience installing, configuring, maintaining, and troubleshooting computer hardware, software, peripherals, and network-connected equipment.
Experience providing technical support, troubleshooting, and end-user training in a professional or organizational setting.
Experience supporting, administering, or serving as a super-user for an EHR, EMR, or other healthcare information management system.
Experience managing user accounts, permissions, role-based access, and system security settings.
Experience supporting healthcare or public health workflows, including electronic documentation, patient registration, clinical encounters, and program data entry.
Experience conducting data quality reviews, documentation audits, record reconciliation, and troubleshooting data discrepancies.
Experience generating, validating, and maintaining operational, clinical, administrative, or programmatic reports.
Experience working with software vendors, IT personnel, and program staff to resolve system issues.
Experience supporting technology systems that handle confidential, sensitive, or protected health information.
Experience in a public health department, healthcare organization, government agency, or similarly regulated environment.
Skill in providing EHR and public health software support and training; configuring user accounts, permissions, and role-based access; troubleshooting EHR access, documentation, workflow, and reporting issues; auditing EHR data; and generating and validating reports.
Skill in using Microsoft Excel or similar applications to organize, filter, reconcile, and analyze data.
Skill in developing and maintaining training materials, reference guides, and written procedures.

Responsibilities

Prepare computers for installation using imaging software and configuration tasks.
Install computer systems, peripherals, and software, including preparation, transportation, physical networking, and power management and protection.
Troubleshoot computer hardware and software malfunctions, using Internet research or vendor contact as appropriate.
Provide technology training and user support.
Maintain and update technical skills as computing technologies advance.
Oversee the daily functionality and use of the EHR and other assigned Public Health software as the departmental super-user.
Manage EHR user access, including adding and removing users and maintaining permissions, security, and system functionality.
Provide staff assistance and training on EHR functions, documentation workflows, and proper system use.
Conduct routine EHR audits and reviews to identify data quality concerns, incomplete documentation, compliance issues, and system-use discrepancies.
Monitor data accuracy, completeness, and integrity; identify trends and inconsistencies; and communicate findings to appropriate staff and leadership.
Generate, maintain, review, and assist with operational, programmatic, and other required reports.
Collaborate with program staff, departmental leadership, and technical support personnel to troubleshoot EHR issues and improve workflows.
Install, troubleshoot, and repair core network infrastructure, including configuring networks and installing and managing switches, routers, firewalls, patch panels, cabling, and associated mounting and racking hardware.
Support EHR data migrations and facilitate reports as requested.
Operate a city vehicle daily as required to travel to various City facilities.
Provide direct support to systems administrators and others as required.
Perform other related duties and responsibilities as assigned.
Maintain organized records of system issues, user access changes, training activities, and assigned system administration functions.
Follow City of Abilene Core Values and work cooperatively and respectfully with internal and external contacts.