Health Promotion and Education - Computer Technician - Public Health

City of Abilene•Abilene, TX

7d•$26 - $31

About The Position

The Computer Technician maintains and supports the ATCPHD’s data network and computing infrastructure under the direction and supervision of the Director of Nursing. The role provides technical support for computer systems, software, peripheral devices, networks, and other technologies, and serves as the departmental super-user for the electronic health record (EHR) system and other assigned Public Health software. It supports EHR functionality, data integrity, user training, reporting, and the technology needs of Public Health programs and staff. The position prepares, installs, configures, troubleshoots, and maintains computers, software, peripherals, and network infrastructure. It also manages EHR access and permissions, supports system security and workflows, trains staff, reviews data and documentation for quality and compliance concerns, and produces reports. The role collaborates with program staff, leadership, systems administrators, vendors, and other technical personnel. It operates a city vehicle daily as needed to travel to City facilities and performs other related duties as assigned.

Requirements

High school diploma or GED.
Valid Texas driver’s license, ability to obtain one within 90 days, or a military waiver.
Ability to provide individual and group training to employees with varying levels of technical knowledge.
Ability to communicate technical information and system requirements clearly to clinical, administrative, and leadership staff.
Ability to maintain confidentiality and use sound judgment when working with sensitive patient, employee, or organizational information.
Ability to prioritize competing technical support requests and maintain continuity of essential public health services.
Ability to independently research and troubleshoot technical problems and recognize when escalation is needed.
Ability to establish and maintain cooperative working relationships and work collaboratively as a team member.
Ability to follow and embrace the City of Abilene Core Values: Respect, Integrity, Service Above Self, and Excellence in All We Do.
Knowledge of basic computing and fundamental networking concepts.
Knowledge of Windows operating systems, mainstream client and productivity software, common utilities, computer hardware, and repair techniques.
Knowledge of EHR functions and use in public health, and standard user services including directory services.
Skill in providing technical assistance and user support for EHR systems and other public health software.
Skill in configuring and maintaining user accounts, system permissions, and role-based access according to established policies and procedures.
Skill in troubleshooting EHR issues involving access, documentation, workflows, and reporting.
Skill in reviewing and auditing EHR data for incomplete documentation, inaccurate entries, inconsistencies, and data quality concerns.
Skill in generating, reviewing, validating, and maintaining reports using EHR reporting functions, spreadsheets, and other approved reporting tools.
Skill in using Microsoft Excel or similar applications to organize, filter, reconcile, and analyze data.
Skill in developing and maintaining training materials, reference guides, and written procedures.
Ability to develop a thorough understanding of public health programs, clinical documentation requirements, and supporting technology systems.
Ability to identify patterns, trends, and discrepancies in EHR data and communicate findings.
Ability to adapt to software updates, changing healthcare documentation requirements, and evolving technology needs.
Ability to maintain organized records of system issues, access changes, training activities, and system administration functions.
Withstand exposure to noise, vibration, cool temperatures, computer monitor screens, and electrical hazards.
Use a mouse and keyboard.
Medium physical demand: lifting up to 50 pounds and carrying up to 25 pounds.
One to three years of progressively responsible experience in computer technical support, IT operations, healthcare information systems, EHR support, or a closely related field is identified as preferred.

Nice To Haves

College-level coursework, technical training, or relevant experience in computer information systems, information technology, computer science, health information technology, healthcare informatics, or a related field.
Associate degree or higher in information technology, computer science, health information management, healthcare informatics, or a related field.
Relevant certifications such as CompTIA A+, Network+, or Security+; Microsoft technology or administration certifications; health information technology or EHR-related training and certifications; or vendor-specific EHR training or certifications.
Training or demonstrated knowledge in healthcare information privacy, data security, HIPAA requirements, and confidential information management.
Experience installing, configuring, maintaining, and troubleshooting computer hardware, software, peripherals, and network-connected equipment.
Experience providing technical support, troubleshooting assistance, and end-user training in a professional or organizational environment.
Experience supporting, administering, or serving as a super-user for an EHR, EMR, or other healthcare information management system.
Experience managing user accounts, system permissions, role-based access, and system security settings.
Experience supporting healthcare or public health workflows, including electronic documentation, patient registration, clinical encounters, and program-related data entry.
Experience performing data quality reviews, documentation audits, record reconciliation, and data discrepancy troubleshooting.
Experience generating, validating, and maintaining operational, clinical, administrative, or programmatic reports.
Experience working with software vendors, IT personnel, and program staff to identify and resolve system issues.
Experience supporting technology systems that handle confidential, sensitive, or protected health information.
Experience working in a public health department, healthcare organization, government agency, or similarly regulated environment.

Responsibilities

Prepare computers for installation using imaging software and configuration tasks.
Install computer systems, peripherals, and software, including preparation, transportation, physical networking, and power management and protection.
Troubleshoot computer hardware and software malfunctions, using Internet research or vendor assistance as needed.
Provide technology user training and support, and maintain skills in current computing technologies.
Oversee daily functionality and use of the EHR system and other assigned Public Health software as the departmental super-user.
Manage EHR user access, including adding and removing users and maintaining permissions, security, and system functionality.
Train and assist departmental staff with EHR functionality, documentation workflows, and proper system use.
Conduct routine EHR audits and reviews to identify data quality concerns, incomplete documentation, compliance issues, and system-use discrepancies.
Monitor data accuracy, completeness, and integrity; identify trends and discrepancies and communicate findings to staff and leadership.
Generate, maintain, review, and assist with operational, programmatic, and other required reports.
Collaborate with program staff, leadership, and technical support personnel to troubleshoot EHR issues, resolve system problems, and improve workflows.
Install, troubleshoot, and repair core network infrastructure, including network configurations, switches, routers, firewalls, patch panels, cabling, and related mounting and racking hardware.
Support EHR data migrations and facilitate reports as requested.
Operate a City vehicle daily as required to travel to City facilities.
Provide direct support to systems administrators and others as required.
Perform other job-related duties and responsibilities as assigned.