Computer Technician 1

Enid Public Schools • Enid, OK

2d • Onsite

About The Position

The Computer Technician I serves as a core member of the District IT team, providing front-line HelpDesk triage, hardware/software troubleshooting, and general technical support across district facilities. The primary goal is to ensure the reliability and uptime of instructional technology—specifically supporting the District’s 1-to-1 initiative—while resolving end-user requests in a timely, professional, and ethical manner. CTI works directly with and takes assignments from the IT Office Manager.

Requirements

• Demonstrated capability in diagnosing and resolving hardware, software, network connectivity, and peripheral issues.
• Willingness to learn new systems and technology.
• Proven commitment to handling sensitive district data, student records, and confidential matters professionally and ethically.
• Strong organizational skills with the ability to adjust work priorities dynamically based on ticket urgency and district needs.
• Willingness to work late hours, irregular schedules, or overtime beyond the regular 40-hour workweek as needed during major rollouts or technical emergencies.
• Valid Oklahoma Driver’s License.
• High School Diploma or GED required.
• 1 to 3 years of experience providing IT HelpDesk support or hands-on technical assistance (or equivalent coursework/training).

Nice To Haves

• Associate degree or technical school study in Information Technology, Computer Science, or related field preferred.
• CompTIA A+, Microsoft Certified System Administrator (MCSA), or Google IT Support Professional Certificate.

Responsibilities

• Deploy, manage, and maintain devices (e.g., Chromebooks, laptops, tablets) and peripheral hardware powering the district's 1-to-1 student device program.
• Staff the District HelpDesk, responding to and resolving assigned service tickets for staff and students in a timely manner.
• Set up, install, configure, and maintain district workstation hardware, operating systems, and routine software upgrades.
• Deploy, configure, and troubleshoot desktop applications while ensuring strict adherence to software license requirements and district standards.
• Perform routine cleaning, preventive maintenance, diagnostic testing, and component repair for desktop/laptop computers, printers, network peripherals, and related hardware.
• Assist district personnel by diagnosing and resolving technical issues related to hardware, software, network cabling/wiring, and peripherals across district school buildings.
• Maintain detailed logs of completed repairs, equipment inventory, software licenses, and service requests within the district ticketing system.
• Perform other related technical or administrative tasks as assigned by the Director of IT or IT Office Manager, with flexible adaptation to shifting work scope.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED