Computer Systems Technician I

BRMS • Folsom, CA

9d • Onsite

About The Position

The Computer Systems Technician I will be responsible for providing company wide computer hardware/software support. This role involves maintaining office computer hardware and software, installing, testing, and repairing computers and peripherals, and managing software. The technician will troubleshoot and analyze hardware/software issues, assist in computer-related projects, maintain documentation, and support the IT team.

Requirements

• Excellent communication skills to present technical and business information to both technical and non-technical audiences.
• Excellent computer hardware skills, including PC and peripheral troubleshooting and repair.
• Excellent software skills, including Windows operating systems, Networking, and Microsoft Office products including 365 & OS deployment
• Excellent attendance and punctuality.
• Active Directory- Familiarity
• Microsoft Exchange/ Office 365
• Ability to read, speak, and write effectively in English.
• Ability to interpret documents such as plan documents, memos, letters, and procedure manuals.
• Ability to write routine reports, meeting notes, project documentation, and correspondence.
• Ability to speak effectively before customers or employees of organization.
• Ability to effectively address or resolve customer service issues within guidelines of the position.
• Strong reasoning and analytical ability.
• Ability to interpret a variety of instructions furnished in written, oral or diagram form.
• Ability to exercise reason and logic to resolve practical problems and create effective solutions.
• Ability to analyze all relevant information and a variety of concrete variables in situations where only limited standardization exists.
• Valid, class C license in state working with no adverse driving record.

Nice To Haves

• VoIP phone systems. Ring Central, Genesys Cloud
• Scripting and command line interface experience (PowerShell, etc.)

Responsibilities

• Works on-site with consistent attendance.
• Maintain all office computer hardware/software directly and with contractor support as required.
• Install, test, and repair of computers and peripheral equipment.
• Install and maintain software.
• Troubleshoot and analyze hardware/software issues and provide support to satisfy end user requests.
• Assist in the implementation and completion of computer-related projects.
• Maintain appropriate documentation.
• Assist IT team as requested including QA.
• Performs other duties and responsibilities as assigned by the Management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED