Computer Systems Technician II

BRMS•Folsom, CA

6d•$27 - $28•Onsite

About The Position

The Computer Systems Technician II is responsible for providing companywide computer hardware/software support. The Tech II is self-motivated and has a concrete understanding of a diverse environment.

Requirements

Self-Motivated, Concrete understanding of an I.T. environment.
Excellent communication skills to present technical and business information to both technical and non-technical audiences.
Excellent computer hardware skills, including PC and peripheral troubleshooting and repair.
Excellent software skills, including Windows operating systems, Networking, and Microsoft Office products. Including 365 and OS deployment
Excellent attendance and punctuality.
Microsoft Exchange/ Office 365
VoIP phone systems. Ring Central, Genesys Cloud Preferred
Familiarity with Windows servers
Research current hardware/software markets and recommend improvements to existing systems.
Oversee and perform scheduled maintenance on computer hardware as necessary.
High School diploma or G.E.D; and working in a related Information Systems field; or equivalent and any combination of education, training, and/or 3-5 yrs experience in HelpDesk, which demonstrates ability to perform the duties described.
Ability to read, speak, and write effectively in English.
Ability to interpret documents such as plan documents, memos, letters, and procedure manuals.
Ability to write routine reports, meeting notes, project documentation, and correspondence.
Ability to speak effectively before customers or employees of organization.
Ability to effectively address or resolve customer service issues within guidelines of the position.
Strong reasoning and analytical ability
Ability to interpret a variety of instructions furnished in written, oral or diagram form.
Ability to exercise reason and logic to resolve practical problems and create effective solutions.
Ability to analyze all relevant information and a variety of concrete variables in situations where only limited standardization exists.
Valid, class C license in state working with no adverse driving record.

Nice To Haves

Active Directory Preferred
Scripting and command line interface experience (PowerShell, python, CLI etc.) Preferred
Basic or better networking knowledge Preferred

Responsibilities

Works on site with consistent attendance.
Maintain all office computer hardware/software directly and with contractor support as required.
Install, test, and repair of computers and peripheral equipment.
Manage new user accounts creation and termination.
Troubleshoot and analyze hardware/software issues and provide support to satisfy end user requests.
Research current hardware/software markets and recommend improvements to existing systems.
Assist in the implementation and completion of computer\Server-related projects.
Assist with Genesys queue maintenance and creation.
Maintain appropriate documentation.
Oversee and perform scheduled maintenance on computer hardware as necessary.
Assist IT team as requested including QA.
Check Datto Backups for issues and assist in document recovery when needed.
Performs other duties and responsibilities as assigned by the Management.