Computer Systems Support Assistant (Information Technology Aide)

County of Los Angeles•Los Angeles, CA

3d•Onsite

About The Position

The County of Los Angeles is seeking a highly motivated individual with a passion for supporting engineers in advancing Information Technology within the public sector to improve services for residents. The role involves diligently performing routine information systems tasks to ensure smooth operations and providing effective solutions to common user or system-related issues, ensuring efficient functionality of services and organization.

Requirements

Two (2) years, full-time equivalent experience of highly specialized clerical experience within the last five (5) years, involved with information technology including the use or installation of desktop software.
Highly specialized clerical experience is defined as either: performing basic information technology tasks, including installing, moving, adding, configuring, and decommissioning desktop software products and hardware, such as computers, operating systems, printers, fax machines, and scanners, as a regular function of the position; OR providing customer service through help desk support and interacting directly with users to identify and resolve hardware, software, and network-related issues.
Experience is evaluated on the basis of a verifiable 40-hour week. Part-time experience is credited on a part-time ratio.
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
General Problem Solving Skills
Service Orientation
Issue Resolution
Attentiveness
Navigation
Accurate Typing
Achievement
Learning Potential

Responsibilities

Providing support to professional information technology staff by performing routine systems testing, including validating user manuals, procedures and other instructional materials.
Providing support to systems customers and/or to departmental staff for IT issues by documenting, and tracking user problem calls.
Responding to routine information technology related problems, such as issuing or resetting customer passwords.
Capturing and retaining systems documentation including: flow diagrams, screen and report samples, error messages and processing instructions.
Extracting and summarizing report data; compiles statistics and prepares reports for staff analysis; prepares charts, graphs and forms as assigned.
Assisting in providing training to personnel in the use of new user screens, procedural on-line job instructions and other office systems.
Providing IT guidance to departmental personnel as needed.
Assisting in the installation, configuration, maintenance, and troubleshooting of information technology devices.