Computer Systems Engineer

State of Montana•Helena, MT

2d•Hybrid

About The Position

This position affords the opportunity to telework from a remote location within the state of Montana. Specific conditions will be outlined as part of the job offer and must adhere to state policy. We invite you to consider joining us at the State of Montana Department of Administration. As a customer service–focused organization, we provide centralized services, specialized support, and practical solutions to state agencies, boards, and commissions, as well as local governments across Montana. Our vision is to transform how government services are delivered and accessed, serving state government with effective, efficient, and customer‑driven solutions that benefit all Montanans. The State Information Technology Services Division’s (SITSD) mission is to provide shared IT services to support the needs of the state and citizens of Montana. We offer an innovative and collaborative work environment where employees are valued and supported. In addition, our employees have the opportunity to be involved in some of the most exciting and innovative IT projects and initiatives in development within Montana state government. Do you want to be part of an exciting challenge to support enterprise applications state-wide? We are seeking a technically skilled individual with a passion to learn and solve problems to join our enterprise team as a Computer Systems Engineer. In this position, you will be focused on modernizing our existing infrastructure to align with the State’s evolving AI and cloud-centered priorities. You will be involved in supporting load balancing, application delivery, virtualization, and cloud technologies. Responsibilities include maintaining these technologies in our on-premise data centers and cloud environments. This position is responsible for collaborating with team members to design automated solutions that will provide better services to our customers, working across state agencies to facilitate enterprise-aligned solutions based on their needs.

Requirements

Associate’s degree in information technology, networking, or a related field and 2 years’ experience supporting midsize to large enterprise IT environments (Level 1) OR Bachelor’s degree in information technology, networking, or a related field and 3 years’ experience supporting midsize to large enterprise IT environments (Level 2). Alternate combinations of education and experience will be considered on a case-by-case basis.
AWS cloud infrastructure and services
VMware virtualization and infrastructure
F5 BIG-IP application delivery and security technologies including WAF
Microsoft Windows and Red Hat Linux server administration
Enterprise infrastructure administration (deploy, configure, secure, maintain, troubleshoot, upgrade)
Enterprise networking concepts (IPv4 addressing, DNS, VLANs, NAT, firewalls)
Processing tickets and changes in ServiceNow or similar ITSM platforms
Ability to provide excellent customer service
Ability to communicate effectively both orally and in writing
Ability to adapt to shifting business requirements
Ability to explain technical issues to non-technical people
Ability to work with minimal supervision, and be a self-starter
Ability to develop innovative solutions to problems
Ability to implement new technologies

Nice To Haves

Containerization technologies (on-prem and cloud)
VMware NSX
Rubrik backup and recovery
Infoblox DNS and IPAM
Enterprise certificate management / PKI

Responsibilities

Maintaining load balancing, application delivery, virtualization, and cloud technologies in on-premise data centers and cloud environments.
Collaborating with team members to design automated solutions that will provide better services to customers.
Working across state agencies to facilitate enterprise-aligned solutions based on their needs.
Deploying, configuring, securing, maintaining, troubleshooting, and upgrading enterprise infrastructure.
Processing tickets and changes in ServiceNow or similar ITSM platforms.