Fleet Support Rep-SA/DBA III- Computer Systems Analyst (Top Secret Clearance)

V2X•Evesham Township, NJ

14h•Hybrid

About The Position

We have an opportunity for a Helpdesk Analyst to work as a member of an energetic and dynamic team supporting advanced program integration and installation within Navy’s Strike Planning and Execution Systems line of products. You’ll be answering calls on behalf of Navy’s Strike Planning and Execution Systems. The duties for this position will primarily be performed from the V2X Marlton, NJ Facility and may require periodic CONUS / OCONUS travel. This position may also require occasional embedded support to US Navy afloat units as a ship rider for periods of 2-4 weeks, which includes bonus pay.

Requirements

Certification in Computer Science, Information Systems, or a relevant technical discipline
HDI Support Analyst Certification
Must be able to obtain applicable DoD 8570.01m/8140 IATII certification within three months of start date, such as Security+, CISSP, etc.
At least three (3) years’ experience with the administration of DOD C4ISR systems and networks which includes 24/7/365 help desk support or on-site technical support.
Ability to obtain and hold a DOD TOP SECRET (T5) / SCI clearance.
U.S. Citizenship is required as this position will require access to US-Only data systems.
Must be able to obtain a US Passport for international travel.
Must be able to pass USN medical screening to support working on US Navy vessels at sea.
Must be physically able to individually lift/maneuver 50 lbs.
Must be physically able to lift/maneuver 100 lbs. with the assistance of another capable person.
Possesses strong analytical and interpersonal skills and maintains the ability to work independently as well as in team setting.
Excellent problem solving, negotiation and organizational skills/techniques.
Candidate must be able to analyze and research software functions using a variety of technical source materials to develop documentation for the end user.
Must be able to communicate clearly in both written and verbal interactions with US military personnel (uniformed and civilian), teammates, and management teams.
Willingness to communicate with systems experts and SMEs to research software functions from a user standpoint, and to follow-up as required.
Customer service oriented, detail focused, pro-active behavior, multi-task capability.
The ability to work independently with limited guidance yet function as a member of a team.
Comfort in switching priorities or tasking and working on multiple tasks as schedules change.
Windows Server 2016 (or newer)
Linux Red Hat
Kubernetes
MSOffice applications (e.g., Outlook, PowerPoint, Excel)
MSTeams
CISCO and NetGear switches
Cross-domain and VM architectures

Nice To Haves

Experience in support of Department of Defense IT systems, specifically NAVMPS / JMPS, may be substituted in lieu of degree
Department of Defense system administration training and experience will be considered on a case-by-case basis.
Linux Red Hat, Windows Server, Kubernetes certification
Current DoD 8570.01m IATII certification such as Security+, CISSP, etc.
Previous JMPS user or JMPS SA/DBA experience
USMC MOS 6694 (ALIMS) or U.S. Navy, U.S. Air Force, U.S. Army, or U.S. Coast Guard equivalent
Prior military service, preferably USN or USMC, in the IT, Intelligence, Cryptological, or Aviation support communities.
Prior experience supporting system / network administration in the US Navy CANES and/or NMCI environment.
Experience with system administration or operations of military planning systems in the aviation field, specifically with virtual machines.

Responsibilities

Provide helpdesk support for Navy systems administration and installations support.
Analyze and break down software function, operation, and administration of the various system components, connections, and applications associated with the Strike Planning and Executions Systems environment.
Directly interact with various levels of US Government Program Office personnel, US Navy and US Marine Corps uniformed personnel, and other contractors to obtain required information.
Participate in technical document validation/verification and In-Process Reviews, program reviews, technical exchanges, and team meetings.
Be involved in the development and collection of performance metrics for monthly reporting and for use in developing/improving the documentation process.
Assist with tracking and inventory of government furnished equipment and materials.
Act as primary liaison between the government Program Office and Fleet users while providing technical support on site.
Provide system-specific administration and maintenance training for users.
Assist aircrew with mission planning when using supported programs.
Work with cross-functional teams to compile source data inputs, establish training requirements, and review developed material.
Provide cross-platform training and guidance to less experienced team members and team members from co-located programs outside of the mission planning environment.
Install and configure system-specific software on all applicable assets.
Install, integrate, test and secure site-unique hardware and software applications as approved by the government customer.
Create, maintain, and manage system administrator and user accounts for all applicable mission assets.
Provide technical recommendations and advice to the government customer in support of defining and prioritizing requirements for system upgrades, replacements, and new solutions.
Provide technical support for the preparation and development of documentation for installation, testing, service transition, continuity of operations, disaster response and recovery, and other standard operating procedures.
Coordinate with enterprise network, web, database, and information assurance engineers and administrators for all installation, testing, integration, operation, maintenance and troubleshooting activities.
Monitor, administer, document and report on system security posture in accordance with DoD and local information assurance guidance and policy.
Prepare, pre-configure and test deployable equipment packages for remote connection and operation, train users and support personnel on system set-up and operation, and provide remote support to deployed personnel.
Support CM and QA practices by adhering to configuration management and change control policies and procedures.
Maintain current knowledge of relevant and emerging technologies as assigned.