Computer Systems Analyst

LinTech Global•Kearneysville, WV

22h•Onsite

About The Position

The Computer Systems Analyst provides Tier II and III technical software support and problem resolution for customers. The role diagnoses problems and incidents, guides users through step-by-step solutions, and handles escalated incidents requiring deeper troubleshooting and subject-matter knowledge. The analyst performs root cause analysis and contributes to continuous improvement and knowledge documentation. The position supports more than 25 systems in a fast-paced environment, conducts technical research, and works with network services, software engineering, and application development teams to restore services and identify or correct underlying problems. The analyst also coordinates with Tier 4 staff, contributes to training and mentoring, and supports surge events and prioritization of mission-critical outages. The role is located at 408 Coast Guard Drive, Kearneysville, WV 25430. The successful candidate must be able to obtain and maintain a government customer Public Trust clearance. Customer approval, suitability for Public Trust, and successful completion of a pre-employment background screening are required.

Requirements

2–5 years of experience in an application support or service desk environment.
Demonstrated troubleshooting experience with enterprise applications and user access issues.
Must be able to obtain and maintain government customer Public Trust clearance.
Must receive customer approval, meet suitability requirements for Public Trust, and successfully complete a pre-employment background screening.
Strong interpersonal and customer service skills, professionalism, attention to detail, self-motivation, and ability to balance several critical tasks.

Nice To Haves

High school diploma or GED is preferred.
1–5 years of customer service experience is preferred.
Relevant certifications are desired, such as CompTIA A+, CompTIA Security+, or similar.

Responsibilities

Use automated information systems to analyze routine situations.
Resolve user problems quickly and efficiently.
Perform complex troubleshooting across more than 25 systems.
Conduct technical research to resolve issues.
Coordinate with network services, software engineering, and application development teams to restore services and identify or correct underlying problems.
Perform root cause analysis and document resolution steps to help prevent repeat incidents.
Coordinate with Tier 4 staff.
Contribute to training and mentoring activities.
Support surge events and prioritize mission-critical outages.
Provide customer-friendly technical support while balancing multiple critical tasks and working independently or with a team.