Computer Systems Analyst
About The Position
Farouk Systems is a global leader in the professional beauty industry, renowned for its high-quality hair care products and innovative technologies. We are currently undertaking a significant and exciting initiative to upgrade our core SAP ECC 6.0 environment to SAP S/4HANA Public Cloud, thereby seamlessly integrating with our B2B and B2C customers. We are seeking a motivated and detail-oriented entry-level Computer Support / IT Security Analyst to join our IT team. This role will provide first-line technical support while assisting in maintaining and securing the organization’s IT systems, networks, and data. The ideal candidate will have a foundational understanding of IT systems, strong problem-solving skills, and an interest in cybersecurity best practices.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field (or equivalent combination of education and hands-on experience)
- Basic knowledge of Windows operating systems and Microsoft 365
- Basic knowledge of Networking fundamentals (TCP/IP, DNS, DHCP)
- Basic knowledge of Active Directory / user account management
- Basic knowledge of Endpoint security concepts (antivirus, firewalls, patching)
- Familiarity with Ticketing systems (e.g., ServiceNow, Jira)
- Familiarity with Remote support tools
- Strong problem-solving and analytical skills
- Excellent communication and customer service orientation
- Ability to prioritize tasks and manage multiple requests
- Attention to detail and commitment to security best practices
Nice To Haves
- Basic scripting (PowerShell or similar) is a plus
- Internship or hands-on experience in IT support or cybersecurity
- Industry certifications such as CompTIA A+
- Industry certifications such as CompTIA Security+
- Industry certifications such as Network+
- Exposure to cloud platforms (Microsoft Azure, AWS)
- Awareness of cybersecurity frameworks (NIST, ISO 27001)
Responsibilities
- Provide Level 1 technical support for desktops, laptops, mobile devices, and business applications
- Respond to service desk tickets and troubleshoot hardware, software, and network issues
- Install, configure, and maintain operating systems, applications, and peripherals
- Assist users with password resets, system access, and account management (Active Directory)
- Document issues, resolutions, and processes in the ticketing system
- Support onboarding and offboarding activities (device setup, account provisioning)
- Assist in monitoring security tools such as antivirus, endpoint protection, and SIEM systems
- Support vulnerability scanning and patch management activities
- Help enforce security policies, standards, and procedures
- Identify and report potential security incidents or suspicious activity
- Participate in user access reviews and identity/access management processes
- Assist with basic compliance efforts (e.g., audit support, documentation, evidence gathering)
- Support basic network troubleshooting (connectivity, VPN, Wi-Fi)
- Assist with system updates, backups, and routine maintenance tasks
- Monitor system performance and escalate issues as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
