Computer Systems Analyst - Jacksonville, FL

DirectViz Solutions, LLC•Jacksonville, FL

11d•Onsite

About The Position

DirectViz Solutions (DVS), a government contractor providing strategic IT services to government customers, is seeking a Computer Systems Analyst to work on-site in Jacksonville, Florida. The analyst provides customer service and technical support by maintaining local and remote computer systems, resolving user issues, and ensuring users have the technology needed to support company goals. The role supports workstations, laptops, servers, applications, hardware, accounts, and video teleconferencing on NIPR/SIPR networks. It also assists Advanced Services teams with deployments, installations, rollouts, and maintenance, and escalates issues when appropriate. The position requires a DoD 8570 IAT Level II qualification (for example, Security+), an active Secret clearance, and 1–3 years of technical support experience or equivalent. Work is performed on-site and may involve prolonged periods sitting or standing at a desk, working at a computer, and lifting up to 15 pounds.

Requirements

DoD 8570 IAT Level II qualification (e.g., Security+).
Secret clearance.
1–3 years of technical support experience or equivalent experience.
Excellent teamwork and written and verbal communication skills; thoroughness.
Initiative, results orientation, flexibility, and tenacity.
Ability to adjust priorities as circumstances change.
Ability to work in a dynamic, cross-organizational team environment.
Strong dedication to quality customer service.
Effective problem-solving skills and sound decision-making ability.
Strong analytical skills, including quickly identifying system issues or determining when other teams should be involved.
Ability to manage projects and communicate with customers, as well as work on a larger team managed by a project manager.
Ability to maintain awareness during scheduled working hours.
Ability to sit or stand for prolonged periods at a desk and work on a computer using a mouse and keyboard.
Ability to lift up to 15 pounds.
Good command of the English language and strong verbal and written communication.
Ability to execute tasks independently and work as part of a team.
Ability to learn and remember routine tasks.
Strong organizational, grammar, business correspondence, and self-management skills.
Ability to perform the essential functions of the position satisfactorily, with reasonable accommodation available upon request for employees with disabilities.

Responsibilities

Maintain local and remote computer systems and ensure users have the technology needed to support company goals.
Serve as a primary point of contact for incoming Helpdesk phone calls and emails.
Open and update Support Requests based on phone calls and emails.
Triage Support Requests and set priorities based on issue severity, impact, and other relevant factors.
Configure and deploy workstations and laptops.
Provide on-site support at client locations as needed.
Create and maintain documentation to ensure procedures and licensing are followed correctly.
Create and remove user and computer accounts within and outside domain environments.
Support customer software and hardware, coordinating with third-party service providers to expedite solutions.
Perform scheduled maintenance on desktops, laptops, and servers.
Scan and maintain machines for security purposes.
Provide technical assistance for common application and hardware issues.
Research application best practices.
Maintain confidential information as needed.
Assist Advanced Services teams with deployments, installations, rollouts, and maintenance.
Escalate issues to Advanced Services and management as appropriate.
Provide basic VTC support on NIPR/SIPR networks, including initiating and terminating conferences and troubleshooting applications and connectivity.
Perform other duties and projects as assigned.