Computer Systems Analyst - Secret Clearance

DirectViz SolutionsKingsville, TX
Onsite

About The Position

DirectViz Solutions (DVS) is a rapidly growing government contractor providing strategic services and IT solutions to government clients. DVS is an employee-centric employer offering competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition programs. We are seeking a highly skilled Computer Systems Analyst to work on-site at our Kingsville TX location.

Requirements

  • DoD8570 IAT Level II (eg: Sec+)
  • Secret Clearance
  • 1-3 years' experience in Technical Support or equivalent experience.
  • Excellent team skills, must be thorough, must have excellent communications skills, written and verbal.
  • Demonstrate initiative and be results oriented with flexibility and tenacity.
  • Demonstrate the ability to continuously adjust priorities to reflect changing circumstances.
  • Ability to work in a dynamic cross-organizational team environment.
  • Strong dedication to provide quality customer service.
  • Effective problem-solving skills and inherent decision-making ability.
  • Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue.
  • Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager.
  • Be able to maintain awareness during scheduled working hours.
  • Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard).
  • Able to lift up to 15 pounds.
  • Excellent verbal and written communication; good command of the English language.
  • Execute tasks independently and work as a team.
  • Learns and memories routine tasks.
  • Strong organizational, grammar, business correspondence, and self-management skills.
  • Candidates must be able to perform the essential functions of the position satisfactorily.
  • If requested, reasonable accommodation will be provided for employees with disabilities.

Responsibilities

  • Provide superior customer service to internal and external clients by maintaining local and remote computer systems and ensuring users are equipped with technology to support company goals.
  • Act as a primary point of contact for incoming Helpdesk phone calls and emails.
  • Open and update Support Requests based on phone calls and emails.
  • Triage Support Requests to determine priorities based on severity of issue, effect on user/company, and other influencing factors.
  • Configure and deploy workstations and laptops.
  • Provide client locations with onsite support as necessary.
  • Create and maintain accurate documentation to ensure correct procedures and licensing are followed.
  • Create and remove new user and computer accounts within and outside of domain environments.
  • Support various customer software and hardware as needed, including working with third-party service providers to expedite customer solutions.
  • Regularly perform scheduled maintenance on desktops, laptops, and servers.
  • Scan and maintain machines for security purposes.
  • Provide technical assistance for common application and hardware issues.
  • Research best practices for applications.
  • Maintain confidential information as needed.
  • Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance.
  • Escalate issues to Advanced Services and the Management team as appropriate.
  • Provide basic Video Tele-Conference (VTC) support to systems on NIPR/SIPR networks, including initiating and terminating VTCs, and providing basic troubleshooting of application and connectivity.
  • Other duties and projects as assigned.

Benefits

  • Competitive compensation
  • Comprehensive medical plans
  • 401k match
  • PTO accrual
  • Professional development reimbursement
  • Corporate-funded technology certifications
  • Employee recognition and appreciation programs
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service