COMPUTER SUPPORT TECH II - 73001718
About The Position
This is a Computer Support Tech II - Government Analyst I position in the General Tax Administration Program, Business Technology Office, Solutions Support Unit. The incumbent provides user support by administering the local area network (LAN), resolving hardware, software, and communication issues, and coordinating system security requirements. The incumbent also performs networking audits and regularly works with the Department's Information Services Program (ISP). The Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.
Requirements
- Three years of experience performing technical support.
- Experience researching system issues and implementing resolutions.
- Experience supporting users on a Microsoft platform, including Active Directory or Microsoft Office Suite.
Nice To Haves
- Professional experience that has been performed in a technical support environment that required customer support and user interaction.
Responsibilities
- Administering the local area network (LAN)
- Resolving hardware, software, and communication issues
- Coordinating system security requirements
- Performing networking audits
Benefits
- career training
- tuition waivers
- paid vacations
- insurance
- retirement programs
- health insurance
- life insurance
- paid sick and personal leave
- 10 paid holidays annually
- retirement savings
- vision and dental insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
