Computer Support Technician

EAST TEXAS PROFESSIONAL CREDIT UNION•Longview, TX

1d•Onsite

About The Position

Responsible for performing technical help desk support to all users. Maintains, upgrades, and repairs Credit Union PCs and peripheral equipment. Loads and verifies software, tracks and resolves equipment problems, and assists with licensing and inventory control. Provides professional service at all levels of operation. Assists and supports area personnel and promotes a team environment. Keeps management well informed of area activities and maintains all related records.

Requirements

High school graduate or equivalent.
Training in computer hardware, software, and basic networking.
Understanding of PC hardware.
Knowledge of program applications.
Knowledge of Credit Union products and services.
One or more years of related software and hardware experience.
Able to work well independently.
Good problem-solving skills.
Solid oral and written communications abilities.

Responsibilities

Receives and prioritizes calls and e-mails from users. Assigns tasks to appropriate trouble tickets and ensures that all problems are tracked, measured, resolved, and verified.
Provides first-line support answering technical questions and providing resolutions to problems.
Provides information to all users regarding system status, operability, proper equipment use, and printer functions.
Maintains, upgrades, and repairs Credit Union PCs and peripheral equipment for all systems.
Loads and verifies software and checks for correct operations.
Completes hardware and software licensing functions and assists with inventory management.
Tracks and resolves problems promptly and effectively. Ensures optimal service.
Ensures that deadlines are met.
Obtains and conveys information as needed. Logs all problems including cause and resolution information.
Promotes goodwill and a positive image of the Credit Union.
Notifies all involved parties when tickets are opened and closed.
Tracks and records resolutions of problems for future reference, training, and reporting.
Cooperates in a team environment to promote strong member assistance and learning.
Works with different departments to assist in providing technical solutions as needed.
Keeps management well informed of area activities and of any significant problems. Attends meetings as required.
Maintains accurate and up-to-date reports.
Ensures that work area is clean, secure, and well maintained.
Performs miscellaneous projects as assigned.
Updates technical skills as required.