Computer Support Tech II - Senior Technology Analyst

Case Farms, Inc.•Morganton, NC

3d•Onsite

About The Position

This role involves providing comprehensive IT support, including help desk, desktop, network, and infrastructure support. The position requires maintaining and supporting various hardware and software environments, assisting users with technical issues, and ensuring compliance with IT security policies. The role also includes limited administration of key systems like Active Directory, Windows Server, and backup solutions. Additionally, the position will assist with the configuration and support of mobile devices, wiring, video systems, and other shop floor IoT systems.

Requirements

Degree in Computer and/or Information Systems and/or related & 5 years working experience or equivalent combination of both.
Experience supporting desktop computing environment(s) & hardware configuration.
Experience supporting Microsoft Windows server & desktop OS.
Experience supporting Microsoft Office products.
Experience with TCP/IP networking.
Adequate organizational, time management, & communication skills.

Nice To Haves

IP Networking (wired & wireless technologies)
Fortinet networking components
Microsoft Windows Server / Desktop OS
MS Server, Active Directory, MS Exchange, etc. administration
Exposure to applications in use at Case Farms (i.e. MS SQL, Sharepoint, Sharefile, Adobe, etc.)
Conceptional understanding and experience with endpoint security tools (i.e. EDR, MFA, BitLocker, etc.)
Exposure to software applications presently in use at Case Farms (i.e. MS SQL, SharePoint, Cohesity backups, etc.)

Responsibilities

Maintain & support MS Window desktop computing environment(s) configuration, installation, deployment & maintenance.
Maintain & support various end-user software(s) including but not limited to: MS Office, Email, endpoint protection, etc.
Assist users with adding printers, software, peripheral hardware, etc. as necessary.
Monitor and ensure all users comply with Case Farms IT Security policies.
Assist w/ configuration, deployment, triage, & management of both wired & wireless IP network(s) (i.e. Fortinet routers, switches, access points, patch panels, racks, etc.).
Troubleshoot, recommend, & correct networking issues as they may arise.
Network data backups and general server administration.
Limited MS Active Directory administration & Windows Server support.
Provide assistance with design, deployment, configuration, and overall support of infrastructure at respective location, including but not limited to: Exacq Video system(s), S2 Access Control, Fortinet phone system, Limited MS Email administration, Limited Nutanix (compute / storage) administration, Limited Cohesity backup administration.
Assist w/ configuration, triage, & management of mobile devices connecting to Company networks (i.e. smart phones, tablets, etc.) at respective location.
Assist w/ installation, triage, & support of modem, fax, telephone, etc. wiring at respective location.
Assist w/ configuration, installation, triage, & support of video technologies (Arecont, Samsung, etc. cameras & Exacq video software systems currently deployed) at respective location.
Assist w/ configuration, installation, triage, & support of other shop floor IoT systems (i.e. Frick, Marel, Meyn, MARS, JBT, CFS, etc. currently deployed) at respective location.