Computer Support Tech II - Senior Technology Analyst
Case Farms•Morganton, NC
•Onsite
About The Position
This role involves providing comprehensive IT support, including help desk, desktop support, network support, and infrastructure support. The position requires maintaining and supporting various computing environments, software, and network infrastructure. The analyst will also be involved in supporting mobile devices, video systems, and other shop floor IoT systems. Case Farms is an Equal Opportunity/Affirmative Action employer and participates in the E-Verify system.
Requirements
- Degree in Computer and/or Information Systems and/or related & 5 years working experience or equivalent combination of both.
- Experience supporting desktop computing environment(s) & hardware configuration
- Experience supporting Microsoft Windows server & desktop OS
- Experience supporting Microsoft Office products
- Experience with TCP/IP networking
- Adequate organizational, time management, & communication skills
Nice To Haves
- IP Networking (wired & wireless technologies)
- Fortinet networking components
- Microsoft Windows Server / Desktop OS
- MS Server, Active Directory, MS Exchange, etc. administration
- Exposure to applications in use at Case Farms (i.e. MS SQL, Sharepoint, Sharefile, Adobe, etc.)
- Conceptual understanding and experience with endpoint security tools (i.e. EDR, MFA, BitLocker, etc.)
- Exposure to software applications presently in use at Case Farms (i.e. MS SQL, SharePoint, Cohesity backups, etc.)
Responsibilities
- Maintain & support MS Window desktop computing environment(s) configuration, installation, deployment & maintenance
- Maintain & support various end-user software(s) including but not limited to: MS Office, Email, endpoint protection, etc.
- Assist users with adding printers, software, peripheral hardware, etc. as necessary
- Monitor and ensure all users comply with Case Farms IT Security policies
- Assist w/ configuration, deployment, triage, & management of both wired & wireless IP network(s) (i.e. Fortinet routers, switches, access points, patch panels, racks, etc.)
- Troubleshoot, recommend, & correct networking issues as they may arise
- Network data backups and general server administration
- Limited MS Active Directory administration & Windows Server support
- Provide assistance with design, deployment, configuration, and overall support of infrastructure at respective location, including but not limited to: Exacq Video system(s), S2 Access Control, Fortinet phone system, Limited MS Email administration, Limited Nutanix (compute / storage) administration, Limited Cohesity backup administration
- Assist w/ configuration, triage, & management of mobile devices connecting to Company networks (i.e. smart phones, tablets, etc.) at respective location
- Assist w/ installation, triage, & support of modem, fax, telephone, etc. wiring at respective location
- Assist w/ configuration, installation, triage, & support of video technologies (Arecont, Samsung, etc. cameras & Exacq video software systems currently deployed) at respective location
- Assist w/ configuration, installation, triage, & support of other shop floor IoT systems (i.e. Frick, Marel, Meyn, MARS, JBT, CFS, etc. currently deployed) at respective location
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
