Computer Support Specialist - IT Support Specialist

Saint Mary's College•Notre Dame, IN

1d•Onsite

About The Position

The Computer Support Specialist is responsible for managing the imaging and deployment of computer equipment for computer labs, clusters, and classrooms. This includes coordinating the summer installation schedule between Information Technology and Campus and Community Events. The role also involves managing the imaging, deployment, and maintenance of computer equipment in public areas, including student worker computers and repurposed devices. Additionally, the specialist will manage campus printing with PaperCut and Mobility Print, provide campus-wide printer support, and collaborate with student cluster managers on printer needs. Technical support for faculty and staff will be provided via email, phone, in-person, or remote access tools. The specialist will also collaborate with the support team to maintain refresh cycle schedules and inventory systems for the College-owned computer fleet (Windows and macOS), and contribute to budget planning for annual computer orders. This role involves partnering with team members on the creation and installation of macOS and Windows-based software images, migrating data, and making recommendations for annual computer purchases. The specialist will utilize tools for hardware and software maintenance, troubleshoot issues, recommend new solutions, and create standard operating procedures. Maintaining the security of deployed computers, devices, and software, including testing and installing patches and updates, is also a key responsibility. Other job-related duties may be assigned.

Requirements

Knowledge of and commitment to the mission of Saint Mary’s College.
Strong knowledge of current macOS and Windows operating systems.
Strong knowledge of Microsoft Office software.
Strong knowledge of Google Workspace.
Comfort with troubleshooting network connectivity issues on a variety of devices.
Excellent communication skills and telephone etiquette.
Strong organizational skills.
Detail oriented with the ability to multitask.
Previous experience in an IT Service Desk role.
Familiarity with tracking system software and maintaining SLA compliance.
Ability to work closely with others in a team environment yet also highly motivated with an ability to work independently.
After-hours support as requested.

Responsibilities

Manage the imaging and deployment of computer equipment for computer labs, clusters, and classrooms.
Coordinate the summer installation schedule for computer labs, clusters, and classrooms.
Manage the imaging, deployment, and maintenance of additional computer equipment in public areas, including student worker computers and repurposed laptops and desktops.
Manage campus printing with PaperCut and Mobility Print.
Provide campus-wide printer support for PaperCut-based issues and work with Perry ProTech for hardware-related issues.
Work with student cluster managers to monitor printer needs in student-facing locations, create print cards, report quota sales, and respond to refund requests.
Provide technical support for faculty and staff, responding to tracking system requests via email, phone, in-person, or remote access tools.
Collaborate with the support team to maintain the refresh cycle schedule and inventory systems for the College-owned computer fleet (Windows and macOS).
Provide input with budget planning for annual campus computer orders.
Partner with team members on the creation and installation of macOS-based software images on College-owned computers/devices before deployment.
Migrate data to replacement equipment as needed.
Partner with team members on the creation and installation of Windows-based software images on College-owned computers/devices before deployment.
Make recommendations for the annual purchase of Windows-based and macOS-based College-owned computers/devices, including preparation with hardware vendors.
Utilize available tools to perform hardware and software maintenance tasks and troubleshooting.
Recommend new solutions and best practices for the team to improve service delivery and follow industry best practices.
Create and maintain standard operating procedures for all solutions implemented, complete with documented processes and instructions.
Maintain the security of computers, devices, and software deployed across campus, including the testing and installation of patches and updates in a timely manner.
Perform other job-related duties as assigned.