Computer Support Specialist

Flad Architects • Madison, WI

2d • Hybrid

About The Position

Flad, a national architectural firm with ten offices, is seeking a Computer Support Specialist for its Madison, WI office. This role involves handling Service Desk calls and tickets, providing basic to intermediate technical support for troubleshooting problems and standard software applications, and escalating issues as needed. The company values collaboration and the unique contributions of its employees.

Requirements

• Minimum of one year of relevant help desk and end-user support experience required.
• Minimum of one year of experience with Microsoft Windows 11 operating system, Microsoft Office applications, Office 365, videoconferencing solutions, and other similar standard office applications required.
• Minimum of one year performing application support required.
• Minimum one year experience with Intel-based desktop and laptop hardware required.
• Minimum one year of experience with installing, configuring, and troubleshooting devices on a TCP/IP based network required.
• Minimum two-year technology degree required.
• Availability to work on-site during Flad’s business hours of 8:00 a.m. to 5:00 p.m. required.

Nice To Haves

• Two or more years of relevant help desk and end-user support experience preferred.
• Familiarity with AutoCAD, Revit, and desktop publishing/design applications preferred.
• Familiarity with Windows desktop imaging and management systems, PowerShell and batch scripting preferred.
• Practical experience with recent Apple hardware and software preferred.

Responsibilities

• Answer, respond, resolve, and log Help Desk calls and tickets.
• Attempt to resolve issues on a first-level basis, providing basic or intermediate technical support on troubleshooting problems and standard software applications.
• Escalate Help Desk calls and tickets to other staff as appropriate and work together to manage and ensure resolution.
• Install end-user software applications, system upgrades, and migrations. Set up and take down workstations as needed.
• Provide support for mobile devices, phone system, virtual meetings, audio-visual, and other conference room/display equipment.
• Conduct IT orientation for new employees and provide user training on supported systems as requested.
• Perform scheduled rotation of routine technical support duties including Help Desk, after-hours pager, etc.

Benefits

• Health, dental, and vision insurance
• Generous paid time off and paid holidays
• Financial health and wellness benefits - retirement savings plan; fiduciary advisor; identity theft plan; Section 125 flexible benefits, including mass transit and parking; income protection – life insurance, short-term disability, long-term disability; Employee Assistance Program (EAP)
• Continuing education and career development – internal programs; funds set aside for external programs, licensure and sustainability support, annual professional registration and organization reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree