Computer Support Specialist

Carl D. Perkins Job Corps Center • Prestonsburg, KY

7d • Onsite

About The Position

We have an exciting new job opportunity for you at the Carl D Perkins Job Corps Center! We are currently seeking energetic, talented applicants! At Insights Training Group LLC, we see every day as a chance to create a positive impact. We lead through our values centered on inclusiveness, service, integrity, community, and family. Come join our amazing team!

We offer a competitive salary and a full comprehensive benefit package to full-time employees:

POSITION: Computer Support Specialist
DEPARTMENT: Administration
REPORTS TO: F & A Director
FLSA STATUS: Exempt

Job Summary: Responsible for objectives, supervision and production of the Center’s computer information system. Assures the daily operational data processing needs of the Center are met.

Requirements

• Above average public speaking skills and experience in same; above average verbal and written skills; above average problem solving and conflict resolution skills; knowledgeable computer skills of software and hardware; exceptional working knowledge of Internet, Email, Microsoft Office Suite.
• A minimum of three (3) years computer experience.
• Knowledgeable on MS Office, MS SQL, Citrix, Windows Operating systems, Internet Information server, AntiVirus and Backup software.
• Associate degree in field preferred.
• State Drivers’ License

Responsibilities

• Provide support for variety of applications and activities, including configuring Active Directory permissions, Domain Controllers, Antivirus, TCP/IP, troubleshooting client connectivity, resolving printing issues, installing, configuring and troubleshooting Windows applications.
• Ability to troubleshoot hardware, software and connectivity for mixed environment.
• Responsible for providing effective technical support.
• Responsible to respond to initial trouble calls.
• Responsible for installing connectivity software using VPN, Citrix, Telnet and Dial-up connections.
• Responsible for determining & implementing software and hardware resolutions.
• Plans, directs and controls operational and maintenance of the Computer Information System and Management Systems.
• Reviews all logical access controls for information systems to ensure that all sensitive data (including transmissions, files, tapes, or reports) is protected.
• Initial setup of computers including loading operating systems, all applications that will be utilized by the end user and configuring multiple software environments on a per-user basis.
• Tests and debugs programs and systems by analyzing to determine likely problem areas.
• Performs necessary steps for generating and installing new software releases.
• Upgrades hardware and software as equipment requires.
• Provides end user training on PC and Network basics, applications including, but not limited to, e-mail, Microsoft Office, Windows operating systems, and web-based applications.
• Develops procedures in written form for control of the Information System.
• Acts as liaison with hardware and software vendors.
• Enforces all software standards to ensure the security of data.
• Provides necessary preventative and corrective maintenance on hardware.
• Oversees phone system issues and repairs.
• Ensures all computer equipment is properly maintained.
• Follows the CDSS/CSS plans and procedures daily.
• Adheres to required property controls policies and procedures.
• Complies with all DOL guidelines, OFCCP regulations, Job Corps notices and bulletins, and Center policies and procedures.
• Maintains good housekeeping in all areas and complies with safety practices.
• Models appropriate employability skills for dress, language, and work habits.
• Helps students become more employable through continuous reinforcement.
• Participates in PRH mandated staff training.
• Performs other duties as assigned.

Benefits

• Medical – 3 Tier Options
• Health Savings Account
• Live Health Online
• Dental
• Vision
• Employer Paid Life and AD&D 1 x annual Earnings
• Employer Paid Short-term Disability
• Employer Paid Long-term Disability
• Voluntary Life Insurance
• Voluntary Accident and Critical Illness
• Employee Assistance Program
• 401K - Safe Harbor match of 100% up to 3% of pay and then 50% on the next 2% of pay
• Tuition Reimbursement
• Bereavement Leave
• Sick Time
• Vacation Time
• 12 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree