Computer Support Specialist

Frazier & Deeter•Plymouth, MN

15h•$70,000 - $85,000•Hybrid

About The Position

Join Frazier & Deeter and be a part of a rapidly growing Top 50 accounting & advisory firm that has been repeatedly named a Best Firm to Work For, a Best Firm for Women and a Pacesetter firm among U.S. accounting firms. With several offices across the U.S., UK, and India, there is a spot for you! We serve clients of all sizes across the United States and the globe, with a suite of services that grow every year. Our growth mindset and entrepreneurial environment translates into variety and opportunity for our people. At Frazier & Deeter, we’re committed to training, mentoring, and developing our staff members. With our emphasis on Investing in Relationships to Make a Difference and a Firmwide Focus on Inclusion, we help each other grow in every aspect of life. We are seeking an experienced Computer Support Technician to join our growing team. In this role, you will serve as a trusted technical advisor to clients, helping them optimize their IT environments, resolve complex issues, and implement technology solutions that align with their business goals. This position requires a blend of customer service excellence, strong technical expertise, and the ability to work independently in fast-paced environments.

Requirements

3+ years of hands-on IT support or consulting experience within an MSP or similar environment.
Strong understanding of Windows Server, Active Directory, DNS/DHCP, Group Policy, and virtualization platforms.
Demonstrated experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune).
Solid knowledge of networking fundamentals (TCP/IP, VLANs, firewalls, VPNs).
Experience managing backup solutions, endpoint security tools, and RMM/PSA systems.
Excellent troubleshooting skills and ability to work independently or in a team.
Strong customer service, communication, and relationship-building abilities.

Nice To Haves

Relevant certifications such as CompTIA A+/Network+/Security+, Microsoft Associate/Expert, Cisco CCNA, or equivalent.
Experience with common MSP tools (e.g., ConnectWise, Autotask, N-able, Datto, Kaseya).
Knowledge of cloud infrastructure (Azure, AWS) and scripting/automation (PowerShell).
Experience supporting diverse client industries.

Responsibilities

Serve as the primary technical point of contact for assigned clients.
Provide remote and onsite support across desktops, servers, networks, cloud platforms, and business applications.
Conduct IT environment assessments and deliver recommendations to improve performance, security, and reliability.
Advise clients on best practices, emerging technologies, and strategic IT planning.
Troubleshoot and resolve Level 1/2 incidents related to hardware, software, networks, and cloud services.
Handle escalations from the service desk when deeper expertise is required.
Manage client systems through NinjaOne RMM tools, monitoring alerts, patching, and resolving issues proactively.
Perform system deployments, migrations, and configurations—including servers, firewalls, wireless networks, and cloud workloads.
Participate in or lead IT projects such as: Microsoft 365 migrations, Server upgrades and virtualization, Firewall and network configuration, Backup & disaster recovery setups, Security hardening and compliance initiatives.
Provide documentation, project plans, and post-project support.
Maintain accurate records of client environments, changes, and support activities in the PSA system.
Communicate technical information clearly to both technical and non-technical users.
Prepare client reports, technology roadmaps, and recommendations.