Computer Support Specialist

Global Data Consultants•Beloit, WI

18h•Onsite

About The Position

GDC IT Solutions is currently seeking a Computer Support Specialist in Beloit, WI. This position requires the Computer Support Specialist to be a high-performer with personal / professional integrity and a drive for continuous improvement and customer satisfaction. It requires a professional who is open-minded, collaborative, demanding, dynamic, flexible, personable, professional, and trusted.

Requirements

Associate's or Bachelor's Degree in related field
3+ years of overall IT support experience for desktops, laptops, mobile, and other peripheral devices
1 or more years of recent hands on IT Desktop Support experience - installing, upgrading, troubleshooting, and managing software and hardware
Knowledge of basic computer hardware, including desktops, laptops and printers
Experience with desktop and server operating systems, including Windows 10 pro, Windows Server 2012
Extensive application support experience with Microsoft Office
Good understanding of the organization’s goals and objectives
Exceptional written and oral communication skills
Exceptional interpersonal skills, listening, and questioning skills
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components
Lifting and transporting of moderately heavy objects, such as computers and peripherals

Nice To Haves

Hands-on work experience preferred
Professional certifications such as A+, Network+, and MCSA

Responsibilities

Field incoming help requests from end users via both telephone and e-mail in a courteous manner
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Build rapport and elicit problem details from help desk customers
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Apply diagnostic utilities to aid in troubleshooting
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
Identify and learn appropriate software and hardware used and supported by the organization
Perform hands-on fixes at the desktop, network levels, including installing and upgrading software, installing hardware, implementing file backups, mapping, troubleshooting connections, configuring systems, and applications
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Test fixes to ensure problem has been adequately resolved
Perform post-resolution follow-ups to help requests
Develop help sheets and frequently asked questions lists for end users
Performs other duties as assigned by management
Represents the MIS/IT Department on continuous improvement or other task teams
Works to improve helpdesk efficiency by suggesting changes, such as creation of frequently asked questions and template for loading software