Computer Support Specialist

The Seeing Eye Inc•Morristown, NJ

13h•$65,000 - $75,000•Onsite

About The Position

The Seeing Eye is seeking an enthusiastic, service-driven Computer Support Specialist to support their campus in Morristown, NJ. This role offers a chance to utilize IT skills in a varied and collaborative environment, supporting a mission that changes lives. The position involves supporting staff to remain connected, productive, and successful.

Requirements

Associate’s or bachelor’s degree in computer science or a related field.
2+ years of experience in a technical support or IT support role.
2+ years of hands-on experience administering Windows Server (2019 or newer) in a production environment.
2+ years of hands-on experience supporting enterprise networks, including switches, routers, firewalls, wireless access points, and cabling.
Strong knowledge of Windows desktop and server operating systems, including Hyper-V, Active Directory, and core OS and network security practices.
Working knowledge of common business and productivity software applications.
Experience supporting Microsoft 365 and related cloud services such as Entra ID, Exchange, and SharePoint.
Hands-on experience supporting conference room audio/visual setups, including microphones, sound troubleshooting, and meeting support.
Ability to manage Windows print servers, including adding, removing, and configuring printers, drivers, and print queues.

Nice To Haves

Familiarity with Dell server and storage hardware (SAN and/or NAS).
Experience with JAWS screen reader technology and web accessibility is a plus.
Familiarity with HPE and Ubiquiti networking hardware and management software is a plus.
SQL or database knowledge is a plus.

Responsibilities

Deliver responsive, friendly technical support that helps staff do their best work.
Install, maintain, and support physical and virtual Windows servers, including Active Directory and file/print services.
Manage backups and support restore processes to help protect business continuity.
Assist with the setup, monitoring, and support of wired and wireless networks.
Support Microsoft 365 administration and related cloud-based tools and services.
Solve hardware, software, and end-user issues quickly and effectively.
Build and maintain procedures that make IT support stronger and more efficient.
Help roll out new systems, tools, and applications across the organization.
Set up user accounts and resolve password and login issues.
Install and configure Windows 11 workstations and Windows Server 2022/2025 systems, including physical and Hyper-V virtual machines.
Monitor backups and support disaster recovery readiness.
Help maintain and improve wired and wireless network performance.
Support testing and monitoring of software and security systems.
Keep the Help Desk ticketing system organized, monitored, and running smoothly.
Create and maintain clear documentation for hardware, software, and operating procedures.
Partner with the IT team to provide dependable, high-quality support across the organization.
Manage Windows print servers, including adding, removing, and configuring printers, drivers, and print queues.
Support testing and monitoring of software and security systems.
Support conference room audio/visual setups, including microphones, sound troubleshooting, and meeting support.