Field Computer Support Specialist

U-Haul•Los Angeles, CA

2d•Onsite

About The Position

Under the direction of the Supervisor, Field Customer Support, responsible for providing remote support to U-Haul Marketing Company Support Specialists and/or end users of computer based systems which comprise the U-Haul Wide Area Network (WAN). Support includes analysis of all elements of the WAN such a software, power, computer equipment, modems and printers. Troubleshoot, as necessary, in order to provide user with prompt and proper corrective action toward achieving problem resolution. Arrange for any necessary corrective action or escalate problems to higher priority as required to resolve. Respond to calls from U-Haul field entities with regard to questions and/or problems concerning computer based systems. Determine nature of call by identifying location type and symptoms provided by caller. Responsible for various special duties as assigned as well as basic functions of telephone support. Monitor, critique and offer aid and suggestions to the Marketing Company Computer Support Specialists in order to be pro-active. Assist in spreading knowledge of all areas of the U-Haul WAN and ensure proper functionality. Keep Supervisor informed of work volume changes, any problems and status or projects. Maintain just-in-time production methods, along with total quality control at the source of the work being performed.

Requirements

Digital dexterity, hearing, lifting (min. 5lbs. assisted or unassisted), seeing, talking.
Use of a telephone, Personal Computer (PC – 80% daily), modem and printer.
Ability to concentrate, take initiative, cope with stress, adapt to and stay alert in a business environment, and use independent judgment.

Nice To Haves

Some travel may be required occasionally to field locations.

Responsibilities

Provide remote support to U-Haul Marketing Company Support Specialists and/or end users of computer based systems.
Analyze all elements of the WAN such as software, power, computer equipment, modems and printers.
Troubleshoot issues to provide prompt and proper corrective action for problem resolution.
Arrange for necessary corrective action or escalate problems to higher priority.
Respond to calls from U-Haul field entities regarding computer-based systems.
Determine the nature of calls by identifying location type and symptoms.
Perform various special duties as assigned.
Handle basic functions of telephone support.
Monitor, critique, and offer aid and suggestions to Marketing Company Computer Support Specialists.
Assist in spreading knowledge of the U-Haul WAN and ensure proper functionality.
Keep Supervisor informed of work volume changes, problems, and project status.
Maintain just-in-time production methods and total quality control.