Department Computer Support Specialist 2

Pierce County•Tacoma, WA

6d•Hybrid

About The Position

This is a hybrid position and allows for one day of remote work per week based on business needs. As a Department Computer Support Specialist 2, you will provide a broad range of technical support to departmental staff in the Information Technology-related areas of desktop support, web development, hardware and network setup, testing, security, inventory, and troubleshooting. This role requires active and early engagement in incidents around the County, and you should be comfortable working in the field and liaising with first responders. An employee in this classification provides a broad range of technical support to departmental staff in the Information Technology-related areas of desktop support, Emergency Operations Center support, web development, hardware and network setup, testing, security, inventory, and troubleshooting. At the heart of the Pierce County Department of Emergency Management is a commitment to communication, coordination, and collaboration. We work closely with our stakeholders and communities to prepare for, respond to, mitigate against, and recover from disasters — always with a focus on saving lives and protecting property. We’re proud to be one of the first counties in the nation to be accredited through the Emergency Management Accreditation Program (EMAP), and we’ve maintained that high standard through two successful reaccreditations. This achievement highlights our role as a leader in emergency management, not just in Pierce County, but throughout the Puget Sound, Washington State, and across the United States. This success is driven by a team of passionate and dedicated individuals who are committed to sustaining our network infrastructure and providing the best customer service to our stakeholders. You will be joining a larger team in Emergency Management committed to the full cycle of emergency management: planning, preparedness, response, mitigation, and recovery. PCDEM has a structured onboarding process that allows new employees to have access to critical departmental information. In addition, the supervisor and manager provide direct support to the team. Throughout the onboarding process, you will meet with the Supervisors, teams, and the admin team regularly to discuss expectations, set goals, identify priorities, and gain familiarity with current policies, procedures, and strategic measures. Pierce County offers professional development through the Leadership Certification program, robust online learning, and other training opportunities throughout your career to ensure your success. This position has multiple career growth and promotional opportunities in Pierce County to build a great career.

Requirements

A Bachelor’s degree in computer science, data processing, education, business or public administration, engineering, or related field, and Two or more years of information technology applications and systems experience is required.
A valid driver’s license may be required when travel is required of the position
As a condition of employment, the applicant will need to authorize and complete a background check.

Responsibilities

Implement and support department technology services to keep the department’s computer systems maintained.
Troubleshoot and resolve various issues related to workstations and related hardware/software on multiple computing platforms.
Isolate location or level of failure and remedy per IT standards or work with IT to fix problem.
Recommend technology solutions based on research, knowledge, and adherence to IT Division standards and documentation.
Advise management on departmental IT needs.
Act as a liaison between Information Technology and the department to communicate county-wide IT plans and direction.
Set-up and issue PC’s, laptops, and other hardware to department staff following IT Division standards.
Upgrade software and apply patches as required.
Test software applications.
Research and implement software solutions.