Computer Support Specialist II
University of Mississippi•Weir Hall - Galtney Center, MS
•$21 - $31
About The Position
Performs technical troubleshooting by leveraging documented procedures and ensuring a high level of customer service in order to support the business and academic mission of the institution through technology. This position provides technical support for computing, networking and telecommunication problems experienced by faculty, staff and students. The incumbent assists with inquiries regarding equipment problems, software packages, operating systems, networking applications and refers inquiries to the proper technical support group.
Requirements
- High School (Required)
- Relevant experience | 2 Years | Required
Responsibilities
- Identifies, troubleshoots, resolves, and/or escalates routine and first level technical problems for various products and services.
- Receives and responds to inquiries and provides technical information through various communication mediums according to established policies and procedures.
- Using the ticketing system, log details of work performed, and resolution procedures, after intervention.
- Assist with training student staff.
- Provides technical support for computing, networking and telecommunication problems experienced by faculty, staff and students.
- Assists with inquiries regarding equipment problems, software packages, operating systems, networking applications and refers inquiries to the proper technical support group.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
