Computer Support Analyst III / Team Lead
TEKsystems•Pittsburgh, PA
•$30 - $33•Hybrid
About The Position
The Computer Support Analyst III / Team Lead is a customer-focused technical professional providing advanced Tier III desktop and endpoint support to the University community. This role combines hands-on technical expertise with operational leadership, ensuring high-quality service delivery, efficient issue resolution, and alignment with institutional technology standards.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
- 3–5+ years of enterprise desktop and endpoint support (Windows and macOS)
- Experience with endpoint management and deployment tools (e.g., Microsoft Endpoint Manager, JAMF, MDT)
- Proficiency with Active Directory, Group Policy, and PowerShell
- Experience with virtualization technologies (VMware, Hyper-V)
- Familiarity with networking fundamentals, IP management, and print services
- Experience with endpoint security tools (e.g., Sophos, Spirion)
- Exposure to cloud platforms such as Microsoft Azure
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
