Computer Software Support Analyst

Carter Machinery Careers•Abingdon, VA

1d•Onsite

About The Position

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Computer Software Support Analyst. The Computer Software Support Analyst is responsible for consulting with users regarding software, hardware, process and system requirements needed in designing, testing, and improving systems; deploying and maintaining the company’s personal computer environment along with troubleshooting and resolving software and hardware problems for computer users.

Requirements

Minimum of two years' computer software experience
Experience interfacing with computer users
Proficient with Microsoft Office Suite and related software
Practical understandings of Network support/troubleshooting
Practical understandings of Mobile application support/troubleshooting
Demonstrated knowledge of PC Software setup and configuration
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Must be able to function well in a high-paced and at times stressful environment
Must have an excellent driving record
Must be willing to travel as needed, including overnight stays

Nice To Haves

Bachelor’s or Associates degree in Information Technology, preferred

Responsibilities

Consulting with users regarding software, hardware, process and system requirements needed in designing, testing, and improving systems
Deploying and maintaining the company’s personal computer environment
Troubleshooting and resolving software and hardware problems for computer users
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.