IT Support Analyst III

TD • Toronto, ON

3d • CA$59,500 - CA$84,000 • Hybrid

About The Position

Provides day-to-day application/system support for applications/systems and tasks that are low to moderately complex, performed under management guidance and supervision. Participates in resolving client applications/system issues and performs basic problem determination. This role generally reports to a Team Manager / Manager / Senior Manager.

Requirements

• Exposure to UNIX/Linux servers and the ability to execute basic command-line (CLI) commands for day-to-day tasks such as file navigation/management, directory structure, and permission management.
• Knowledge of application/server performance monitoring tools such as Splunk, Dynatrace, and Datadog, as well as batch monitoring tools such as CA7 and Autosys.
• Ability to read, understand, and support Java-based APIs, and perform real-time application log analysis.
• Basic knowledge of cloud-based platforms and services such as Azure App Services, Azure Data Factory (ADF), Azure Data Lake Storage (ADLS), and Azure SQL.
• Knowledge of automation tools, frameworks, and languages such as Python and JSON, plus a foundational understanding of AI concepts.
• Foundational knowledge of incident management practices such as production issue detection, prioritization, investigation, hierarchical escalation, and applying workarounds.
• Proficiency in Communication skills, should be able to effectively communicate production issues to different stakeholders, handling team meetings and write professional emails.

Nice To Haves

• Awareness of z/OS mainframe fundamentals, architecture, and components.
• Basic knowledge of mainframe languages and utilities such as COBOL, JCL, and DFSORT, as well as mainframe dataset structures and databases such as DB2 and IMS.
• Knowledge of SQL fundamentals and the ability to write basic read queries.
• ITIL tools (e.g., ServiceNow).

Responsibilities

• Work effectively as a team, supporting other members of the team in resolving critical service issues
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Participate in knowledge transfer within the team and business units
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

Benefits

• health and well-being benefits
• savings and retirement programs
• paid time off
• banking benefits and discounts
• career development
• reward and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed