Computer Specialist

EMCO Technologies•New York, NY

2d•Hybrid

About The Position

The Computer Specialist will support the PEU team’s technical and data needs, including outreach technologies and internal systems and tools used across the agency. This role involves supporting data collection, validation, and quality assurance processes, as well as maintaining and troubleshooting data pipelines and integrations. The specialist will develop, maintain, and optimize datasets for reporting and analysis, create dashboards and reports, and implement data governance practices. Additionally, the role includes maintaining databases, providing technical support for data tools, assisting with system access for onboarding/offboarding, documenting processes, and providing onsite support at various PEU locations.

Requirements

A minimum of 2 years of experience with the following skill sets:
Knowledge of iOS and Android devices, including support for mobile applications and data collection tools
Knowledge of PC and Mac laptops, including troubleshooting, system maintenance, and support for data access and reporting tools
Working knowledge of Interactive Voice Response (IVR) systems and call center technologies, including data capture and reporting components
Working knowledge of VOIP telephone systems, including integration with reporting and analytics platforms
Thorough knowledge of service desk functions and operations, including ticket management, incident tracking, and documentation of data-related issues
A+ Certification or equivalent foundational IT support certification
In-depth understanding of Windows and Mac operating systems and productivity tools, including support for data analysis and reporting environments
Knowledge of Google Workspace, including Sheets and Drive for data management, reporting, and collaboration
Knowledge of networking and network infrastructure, including support for secure data transmission and system connectivity
IT service management and asset management tools such as Fresh Service, as well as familiarity with incident and data request tracking systems
Basic knowledge of data management concepts, including data validation, data quality assurance, and report generation
Familiarity with data reporting and visualization tools (e.g., dashboards, spreadsheets, or BI tools) to support operational and outreach reporting
Strong written and verbal communication skills, including the ability to document technical and data processes clearly
Strong customer service experience and skills, with the ability to support both technical and data-related inquiries in a professional manner

Responsibilities

Support the PEU team’s technical and data needs, including outreach technologies and internal systems and tools used across the agency.
Support data collection, validation, and quality assurance processes across outreach and case management systems.
Assist in maintaining and troubleshooting data pipelines and integrations between EngageNYC (Salesforce) and external systems such as VAN, Google Workspace, and call center platforms.
Develop, maintain, and optimize datasets used for reporting, analysis, and operational decision-making.
Create and manage dashboards and reports to track outreach performance, case activity, and program outcomes.
Implement and monitor data governance practices to ensure data accuracy, consistency, and compliance with City standards.
Support the maintenance of databases and ensure proper data storage, access controls, and security protocols are followed.
Collaborate with IT and program teams to resolve data-related issues and improve system functionality.
Provide technical support related to data tools and reporting platforms used by PEU staff.
Assist in onboarding and off-boarding processes as they relate to system access and data permissions.
Document data processes, workflows, and system configurations to support audit readiness and knowledge sharing.
Travel to various PEU locations to provide onsite technical or data support as needed.
Perform other related duties and responsibilities as required.