COMPUTER PROGRAMMER ANALYST I - 64006277

State of Florida • Gainesville, FL

4d • $40,327 - $45,000 • Onsite

About The Position

This is a technical consortium level position supporting 10 County Health Departments. This position is intended to assist the System Administrator in supporting the CHDs by performing webmaster duties for all sites as assigned. It involves coordinating with content managers and management staff on all updates/modifications, and coordinating with designated information custodians and staff on the implementation, updates, and corrections of the intranet and internet sites supported by the ACHD IT Department. The role works within the state-approved content management system to perform internet site updates. Additionally, the position assists in the updates and maintenance of SharePoint sites, and assists designated staff with updates and maintenance requests. The role participates in State & local level conference calls and meetings, and monitors State webmaster information sites within DOH to stay current on statewide developments and initiatives. A key responsibility is developing and maintaining the ACHD IT Department knowledge base to ensure it accurately reflects current and previous issues and remains pertinent as technology and issues evolve. The position involves programming and scripting of reports, dashboards, and applications as directed for implementation within the CHDs, and assisting in the preparation and delivery of training on implementations for the proper use of reports and applications, including system documentation. The role maintains a work plan and schedule for duties and responsibilities, and generates and tracks processes through help desk tickets. Periodically, the position acts as back-up desktop support, assisting with, coordinating, installing, and implementing distributed computer system hardware, software, and communications components, and performing diagnostics and troubleshooting to resolve hardware and software problems. The role is responsible for securing designated information sets to protect confidentiality, data integrity, and appropriate access for all information, both confidential and public record, stored in hard copy or electronic format. This includes responding to notifications of suspected or confirmed viruses and quarantining infected devices. As an information custodian, the role develops, maintains, and ensures adherence to Department of Health and ACHD security policies, protocols, and procedures, delegating authority as necessary. The position may require working extra hours or days in the event of an emergency, and extended hours support or being subject to call may be required. A personal vehicle must be used for travel if a State vehicle is unavailable, with mileage compensated at the current state-approved reimbursement rate. Related duties as assigned are also part of the role.

Requirements

• Knowledge of Microsoft 365 applications, included but not limited to Outlook, Teams, Word, PowerPoint, Excel, PowerBI, PowerAutomate, PowerApps.
• Knowledge of administrative office support functions.
• Knowledge of distributed processing operations, procedures, and equipment.
• Knowledge of scripting and programming logic and application development and documentation.
• Knowledge of problem solving techniques.
• Excellent customer service skills.
• Excellent communication skills.
• Ability to process information logically and solve problems.
• Ability to monitor and resolve problems with distributed systems components and applications.
• Ability to plan, organize and coordinate work assignments.
• Ability to interpret technical information relating to computer programming and other areas of data processing.
• Valid Drivers License
• 1 Year IT Experience with Application Development

Nice To Haves

• College Degree or Industry Certification
• 1 Year Experience in Web and Sharepoint Development and Management

Responsibilities

• Performs webmaster duties for all sites as assigned.
• Coordinates with content managers and management staff on all updates/modifications.
• Coordinate with designated information custodians and staff with implementation, updates and corrections of the intranet and internet sites supported by the ACHD IT Department.
• Works within the state approved content management system to perform internet site updates.
• Assist in the updates and maintenance of the SharePoint sites supported by the ACHD IT Department.
• Assist designated staff with updates and maintenance requests.
• Participate in the State & local level conference calls and meetings.
• Monitor State webmaster information sites within DOH in order to stay current on statewide developments and initiatives.
• Develops and maintains ACHD IT Department knowledge base so that it is reflective of current and previous issues and remains pertinent and accurate as technology and issues develop over time.
• Programming and scripting of reports, dashboards, and applications as directed, for implementation within the CHDs supported by the ACHD IT Department.
• Assist in the preparation of and provides training on implementations as necessary for the proper use of reports and applications, including the preparation of system documentation as assigned by the IT Director.
• Maintains a work plan and schedule for the duties and responsibilities of this position.
• Generates and tracks process as assigned through help desk tickets.
• Periodically acts as back-up desktop support technician, by assisting, coordinating, installing and implementing distributed computer system hardware, software, and communications components.
• Periodically performs diagnostics and troubleshooting methods to resolve hardware & software problems in the CHDs supported by the ACHD IT Department.
• Responsible for securing the designated information set for the purposes of protecting confidentiality, data integrity and appropriate access for all information both confidential and public record which is stored in hard copy or electronic format.
• Responds to notifications of suspected or confirmed viruses.
• Acts accordingly to quarantine devices which are infected.
• As an information custodian, develops, maintains and ensures adherence to Department of Health and ACHD security policies, protocols and procedures.
• Delegates, as necessary, authority to assist with information custodian duties and other duties and responsibilities as outlined in Department of Health Protocol – Security 3.V.
• May be required to work extra hours or days in the event of an emergency.
• Extended hours support or subject to call may also be required.
• Personal vehicle must be used for travel in the event a State vehicle is unavailable.
• Performs related duties as assigned.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed