Computer Operator IV

SAIC•Oklahoma City, OK

1d•Onsite

About The Position

SAIC is seeking a Computer Operator IV to lead a team supporting a large-scale computer system and multi-carrier wireless service portals at the Mike Monroney Aeronautical Center (MMAC) in Oklahoma City, Oklahoma. The position manages day-to-day operations, ensures production schedules are met, coordinates issue resolution with Federal leads, and oversees effective use of system resources in support of ESC’s NWP customers. The role works under general direction and provides guidance, training, and performance oversight to team members. The position oversees customer requests processed through FirstNet, AT&T, T-Mobile, and Verizon portals, including request tracking, completion, reporting, and escalation of complex issues. It also manages operational status reporting and performance metrics for NWP management, supports process improvement through analysis of trends and risks, and maintains the FAA asset management system and accurate asset lifecycle records. The role requires adherence to applicable standards, policies, and security requirements. The position is full-time, day shift, and on-site in Oklahoma City. Travel is not required. A Public Trust clearance must be obtained and maintained as required by the customer. The target salary range is $40,001–$80,000, based on experience and other factors.

Requirements

High school diploma or equivalent.
At least 7 years of experience operating a large-scale computer system or multi-server local area network.
At least 5 years in a supervisory or team lead role in IT or computer operations.
Demonstrated knowledge of hardware, software, and operating systems in an enterprise environment.
Working knowledge of ServiceNow or a similar IT service management or ticketing system.
Proficiency with Microsoft Outlook, Excel, and Word.
Strong understanding of operational workflows, scheduling, monitoring, and incident/problem resolution.
Excellent oral and written communication skills, including communication with Federal leads, customers, and team members.
Ability to work independently under general direction.
Ability to train, mentor, and manage team members.
Ability to build and maintain effective working relationships with customers and stakeholders.
Strong organizational skills, attention to detail, and ability to manage multiple concurrent tasks and priorities.
Ability to obtain and maintain a Public Trust clearance as required by the customer.

Nice To Haves

Experience working with FirstNet, AT&T, T-Mobile, and Verizon portals in a production or operational support capacity.
Familiarity with ESC NWP and/or FAA environments, processes, or systems.
Experience with ITIL-aligned service operations, including incident, request, and problem management.
Prior experience supporting Federal customers in a contractor role.

Responsibilities

Lead a team providing operational support for a large-scale computer system or multi-server local area network.
Ensure production schedules are met and system resources are used effectively and efficiently.
Coordinate resolution of production and operational issues with Federal leads, escalating as necessary.
Train, mentor, and oversee team members’ adherence to procedures and service levels.
Manage team performance and customer service objectives, and work effectively with customers.
Oversee the processing, tracking, and completion of customer requests through FirstNet, AT&T, T-Mobile, and Verizon portals.
Train team members on ESC’s NWP customers, including their missions, priorities, and service expectations.
Serve as an escalation point for complex customer or portal-related issues.
Create reports on customer request status and provide operational updates, metrics, and performance indicators to NWP management.
Identify trends, risks, and opportunities for process improvement to support management decisions.
Manage the FAA asset management system and ensure asset records are accurate, complete, and current.
Coordinate asset lifecycle tracking, including assignments, changes, returns, and disposals.
Ensure compliance with applicable asset and system management standards, policies, and security requirements.