Computer Operator IV

SAIC•Oklahoma City, OK

1d•Onsite

About The Position

SAIC is seeking a Computer Operator IV to lead a team supporting operations of a large-scale computer system and multi-carrier wireless service portals at the Mike Monroney Aeronautical Center in Oklahoma City, Oklahoma. The role manages day-to-day operations, ensures production schedules are met, coordinates issue resolution with Federal leads, and oversees effective use of system resources in support of ESC’s NWP customers. The position requires significant computer operations experience, supervisory skills, and the ability to work independently under general direction while providing guidance and training to team members. The role also oversees customer requests submitted through FirstNet, AT&T, T-Mobile, and Verizon portals; reporting and operational performance metrics; FAA asset management records and lifecycle tracking; and compliance with applicable standards, policies, and security requirements.

Requirements

High school diploma or equivalent.
At least 7 years of experience in operations of a large-scale computer system or multi-server local area network.
At least 5 years in a supervisory or team lead role in IT/computer operations.
Demonstrated knowledge of hardware, software, and operating systems in an enterprise environment.
Working knowledge of ServiceNow or a similar IT service management/ticketing system.
Proficiency with Microsoft Outlook, Excel, and Word.
Strong understanding of operational workflows, scheduling, monitoring, and incident/problem resolution.
Excellent oral and written communication skills, including clear communication with Federal leads, customers, and team members.
Ability to work independently under general direction.
Ability to train, mentor, and manage team members.
Ability to build and maintain effective working relationships with customers and stakeholders.
Strong organizational skills, attention to detail, and ability to manage multiple concurrent tasks and priorities.
Must be able to obtain and maintain a Public Trust clearance as required by the customer.

Nice To Haves

Experience working with FirstNet, AT&T, T-Mobile, and Verizon portals in a production or operational support capacity.
Familiarity with ESC NWP and/or FAA environments, processes, or systems.
Experience with ITIL-aligned service operations, including incident, request, and problem management.
Prior experience supporting Federal customers in a contractor role.

Responsibilities

Manage a team providing operational support for a large-scale computer system or multi-server local area network.
Ensure production schedules are met and system resources are used effectively and efficiently.
Coordinate resolution of production and operational issues with Federal leads, escalating as necessary.
Train and mentor team members and ensure they follow established procedures and service levels.
Manage team performance and work with customers to meet operational and customer service objectives.
Manage a team’s working knowledge of FirstNet, AT&T, T-Mobile, and Verizon online portals used to process customer requests.
Oversee processing, tracking, and completion of customer requests submitted through the portals.
Train team members on ESC’s NWP customers, including their mission, priorities, and service expectations.
Serve as an escalation point for complex customer or portal-related issues.
Create and manage reports on customer request status for NWP management using designated tools and systems.
Provide operational updates, metrics, and performance indicators, including volumes, aging, turnaround times, and exceptions.
Identify trends, risks, and process-improvement opportunities to support management decision-making.
Manage the FAA asset management system and keep asset records accurate, complete, and current.
Coordinate asset lifecycle tracking, including assignment, changes, returns, and disposals.
Ensure compliance with applicable standards, policies, and security requirements related to asset and system management.