Computer Operator II/ Tier II Help Desk Support

General Dynamics Information Technology•Ozark, AL

19h•Onsite

About The Position

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Computer Operator II for a career where your growth is just as important as the mission you support. MEANINGFUL WORK AND PERSONAL IMPACT As a Computer Operator II, the work you’ll do at GDIT will be impactful to the mission of the Army's Network Enterprise Technology Command and its Information Management Communication Services program. You will play a crucial role as the first point of contact after the Army Enterprise Service Desk (Tier 1), addressing incidents and service requests involving end‐user devices and basic networking issues, assisting computer users and organizations, and providing technical help directly to computer users.

Requirements

Associates Degree or equivalent experience.
At least 3 years of experience in IT/Computer Science or equivalent field with proven work experience as a Computer Operator.
DoD 8570.1-M certification: IAT Level II Certification (CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND)
Secret or the ability to obtain and maintain a secret security clearance to perform the duties of this position.
Ability to work under pressure and manage time efficiently
Ability to analyze customers’ computer problem to diagnose it and determine the cause
Document customers’ descriptions of their computer problems
Computer literacy and attention to detail
Can interface with a variety of personalities and rank and file employees
Dedicated to problem solving and process analysis
Ability to work in a group or alone
Knowledge of Microsoft Office Suite
Excellent communications skills.

Nice To Haves

Microsoft 365 Certified: Endpoint Administrator Associate Microsoft training certification. Taking the exam is not a requirement. – Required within 60 days of start.
ITIL v4 Foundations or higher -- ITIL Training certification meets this requirement. Taking the exam is not a requirement. – Required within 30 days of start.

Responsibilities

Lead/Manage/Support by acting as the Tier II support point following escalation from the Army Enterprise Service Desk.
Providing technical support for classified and unclassified networks using Army-approved IT Service Management (ITSM) systems.
Troubleshooting and resolving incidents involving end-user devices, software applications, and basic network connectivity.
Installing, configuring and maintaining desktops, laptops, tablets, printers, and related peripherals.
Deliver hands-on support for hardware and software issues, including performance, access, and connectivity concerns.
Collaborate with users by guiding them through troubleshooting steps and provide training on new hardware and software deployments.
Work with the local team to escalate complex or unresolved issues to senior technicians and document standard support procedures.
Drive success by strengthening Tier II response efficiency, standardizing troubleshooting workflows across classified and unclassified networks, ensuring consistent resolution quality, reducing downtime and enhancing user readiness.

Benefits

Comprehensive benefits and wellness packages
401K with company match
Competitive pay
Paid time off
Variety of medical plan options
Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.