Computer Operator I - New Jersey
About The Position
IGT is seeking a Computer Operator I to join their Tier One Contact Center within the Network Operations Center (NOC). This team provides 24/7/365 support for gaming systems, infrastructure, and Wide Area Progressive networks across North America and globally. In this role, the Computer Operator I will serve as a key point of contact for both internal and external customers, monitoring system activity, processing jackpot transactions, troubleshooting issues, and ensuring compliance with established controls and procedures. This is an excellent opportunity for someone who enjoys problem-solving, customer support, technology, and working in a fast-paced operational environment. This is a full-time, fully onsite graveyard shift position supporting a 24/7/365 operation.
Requirements
- High school diploma or equivalent
- Must be at least 21 years of age
- Ability to obtain and maintain required gaming licenses and gaming cards
- Experience using Microsoft Office applications, including Word and Excel
- Strong computer literacy and ability to learn new systems quickly
- Excellent attention to detail and problem-solving skills
- Strong organizational, communication, and customer service abilities
- Reliable attendance and ability to work independently
- Availability to work overnight shifts, weekends, and holidays as scheduled
Nice To Haves
- Previous experience in a customer service, call center, service desk, operations, or technical support environment
- Gaming industry experience
- Experience with SAP, Salesforce, Adobe, DocuSign, ACD systems, or similar applications
- Ability to type 35+ WPM
- Bilingual English/Spanish skills
Responsibilities
- Monitor and report on Wide Area Progressive system and game-level activity and issues
- Process jackpot transactions and coordinate payments with casino partners
- Receive, triage, troubleshoot, and escalate gaming and casino system issues as needed
- Provide phone-based support to internal and external customers
- Utilize multiple applications and systems to manage data, transactions, and service requests
- Follow established controls, processes, and remediation procedures to resolve operational issues
- Coordinate follow-up activities with Field Services teams
- Maintain accurate documentation and system records
- Support teammates and contribute to a collaborative team environment
- Communicate professionally and effectively with customers, partners, and internal stakeholders
Benefits
- Discretionary bonus opportunities
- Comprehensive health, dental, and vision coverage
- Paid time off and wellness programs
- Tuition reimbursement
- 401(k) with company contributions
- Additional benefits including disability coverage and identity protection
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
