Computer Operator I

University of Florida • Gainesville, FL

9d • Hybrid

About The Position

Oversees the status and operation of computing and networking systems by continuously monitoring for alerts, irregular activity, and performance issues. Maintains awareness of data center infrastructure, including compute resources, power, cooling, connectivity, and physical security. Performs routine equipment inspections and promptly reports any abnormalities to ensure reliable and secure operations. Follows documented procedures when handling production incidents, including timely escalation in accordance with standard operating procedures. Maintains accurate event logs and supports the monitoring of new and surplus equipment. Assists with the installation and removal of equipment as directed and provides support for IT asset management activities. Responds to after-hours help desk calls, providing support to end users across Gainesville, Ocala, and Central Florida. Participate as directed in DARP events and drills. This position is considered Essential Personnel. In rare cases this may require working onsite or remotely for emergent situations during non-business hours or University closures.

Requirements

• Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.
• Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Nice To Haves

• Strong knowledge of desktop, server, and personal device hardware, software, and peripherals
• Microsoft or networking knowledge
• Strong organizational and customer service skills
• Advanced Microsoft word processing, spreadsheet, or database development
• Familiarity with healthcare information systems
• Project management methodology
• Exceptional interpersonal and communication skills (oral and written, American English) are required
• Knowledge of current and emerging technologies (e.g. PC desktop common applications, internet and distant learning techniques)

Responsibilities

• Oversees the status and operation of computing and networking systems by continuously monitoring for alerts, irregular activity, and performance issues.
• Maintains awareness of data center infrastructure, including compute resources, power, cooling, connectivity, and physical security.
• Performs routine equipment inspections and promptly reports any abnormalities to ensure reliable and secure operations.
• Follows documented procedures when handling production incidents, including timely escalation in accordance with standard operating procedures.
• Maintains accurate event logs and supports the monitoring of new and surplus equipment.
• Assists with the installation and removal of equipment as directed and provides support for IT asset management activities.
• Responds to after-hours help desk calls, providing support to end users across Gainesville, Ocala, and Central Florida.
• Participate as directed in DARP events and drills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree