Computer Operator

McLane•Carney%27s Point, NJ

14h•Onsite

About The Position

Provides assessment for incoming calls for assistance. Identifies and resolves issues. Ensures minimal impact to business unit. Trains new team members as required. Answers incoming Help Desk calls providing first level diagnoses of issue. Records/tracks/reports incident to appropriate party if it cannot be resolved by you. Categorizes, prioritizes and assists each call to resolve any issue. Engages second level support as needed to address time sensitive issues. Monitors, identifies and resolves network connections to Home Office Data Center to ensure Distribution Centers are able to communicate and access all platforms. Other duties may be assigned.

Requirements

High School Diploma or GED.
Understanding of computerized systems, technologies, software, hardware, etc.
Ability to identify, diagnose and resolve issues through problem-solving techniques.
Strong communication skills and understanding of immediate deadlines.
2 or more year's similar experience.
Ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role.

Nice To Haves

Teamwork oriented
Organized
Problem solver
Detailed

Responsibilities

Answers incoming Help Desk calls providing first level diagnoses of issue.
Records/tracks/reports incident to appropriate party if it cannot be resolved by you.
Categorizes, prioritizes and assists each call to resolve any issue.
Engages second level support as needed to address time sensitive issues.
Monitors, identifies and resolves network connections to Home Office Data Center to ensure Distribution Centers are able to communicate and access all platforms.
Trains new team members as required.