Computer Operator I

University of Florida•Gainesville, FL

4d•Onsite

About The Position

UF Information Technology (UFIT) is currently seeking an entry-level Computer Operator I to join Infrastructure and Communication Technology, Single Operations Center, a unit within UFIT. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. Infrastructure and Communication Technology (ICT) is a division of UF Information Technology that manages the UF Data Center and delivers hosted server, storage, virtualization, database, email, and related systems, in addition to connecting the University of Florida campuses to the world via high-speed data, video, Wi-Fi, telecommunications, and VoIP services. This unit also monitors and escalates issues faced with the university batch processes. This position is responsible for basic level data center systems operations and will monitor UFIT networking and systems using tools provided. Responds correctly to abnormal conditions and notify on-call support. Follows written and oral instructions for resolving abnormal conditions. Supports with after-hours Help Desk Support and customer calls. This position provides 24 hours/day, 365 days/year coverage via shifts.

Requirements

Associate's degree; or a high school diploma or equivalent and two years of relevant experience.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Nice To Haves

Familiar with Infrastructure and Communication Technology data center systems and facilities
Familiar with Infrastructure and Communication Technology internal procedures
Awareness of current standards and trends in IT and emerging technology

Responsibilities

Monitor & escalate the status and operations of computing and networking systems and provided services for UFIT, including Florida Lambda Rail
Actively monitor and address service requests around key processes/jobs that may require modification or notification according to instructions
Assist UF Help Desk customers after hours (as needed)