Computer Operator I/II (Traffic Management)

City of Orlando • Orlando, FL

13d

About The Position

Performs technical work in various phases of computer center operations. Employees in this class set up and run jobs, operate and monitor system consoles and related equipment, recognize atypical conditions to take corrective action. Duties also include manning the computer operations call center on a periodic basis. Receives trouble calls from computer users; assists caller with their problems, recommends corrective action and/or refers calls to other technical source; asks questions of users to determine problem origin, severity, and nature and refers and prioritizes calls accordingly. Work is performed under general supervision and evaluated through observation, results obtained and annual reviews.

Requirements

• High School Diploma/G.E.D. Certificate
• Computer Operator I: one (1) year experience in a computer center environment operating computers required; or an equivalent combination of education, training, and experience.
• Computer Operator II: two (2) years experience in a computer center environment operating computers required; or an equivalent combination of education, training, and experience.
• Must meet the minimum qualifications listed in the position description.
• Application must provide details of all relevant experience related to the position.

Responsibilities

• Set up and run jobs
• Operate and monitor system consoles and related equipment
• Recognize atypical conditions to take corrective action
• Manning the computer operations call center on a periodic basis
• Receive trouble calls from computer users
• Assist callers with their problems
• Recommend corrective action and/or refer calls to other technical sources
• Ask questions of users to determine problem origin, severity, and nature
• Refer and prioritize calls accordingly

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED